I was in Rome for work and had my stay extended with 3 other colleagues where we moved to Happy Holiday thereafter. Just got home yesterday. For a start, we told the owner Damiano specificially that we need a minivan to pick us up from Sheraton Golf to his accomodation because we have 2 very big travelling bags. The driver came with a Mercedes sedan which could not fit all our bags. In the end, one of my colleagues had to carry his bag on his lap throughout the whole 45 mins journey.
After we arrived, we told him about the transport arrangement and he was kind enough to discount it lower. We were happy. Next, he told us that our bookings for Crazy Holiday is not possible because the pipe was broken in one of the rooms and it stunk the whole place. Note that Crazy Holiday and Happy Holiday have the same owner. I read in one of the reviews that this guest was also told that the pipe was broken in one of the rooms and he had to move. Looked to me like a common excuse Damiano uses.
Damiano told us that for the 1st night the 4 of us will have to bunk into the same room and he gave us the key to the bathroom. Note that it is NOT ensuite bathrooms as published on the net.
He said that he will give us another room on the 2nd day when the guest checks out and he reduced the price for us. He showed us on the map where to go around and told us everything's fine. We will have the other room by tomorrow and he will leave the key in our room.
On the 2nd day, we went out and came back in the evening to a note saying sorry he cannot give us the room and will only have it the next day. Price was reduced again to 100 euros a night for 4. In his note as well, he will give us the extra room at no extra charge.
By the 3rd day, no note nothing. We called but he did not pick up and asked us to text him. My colleague texted him and his reply was sorry no room and reduced the price of our room for the last night.
For the past 3 days we had no issues with the bathroom because we were told that the bathroom is for us only. There is another one in the same floor for other rooms. However, on the 4th day when we were due to check out, another guest told us that we should not lock our bathroom. He said that Damiano showed him our bathroom and said that it is shared. There was this huge argument and in the end we decided we will not argue, we will be leaving already.
We met Damiano and paid up and asked him about the bathroom and he said he told them it is not shared. In short, he LIED about everything from the first day promising us a room and the bathroom to the other guest.
Our stay was quite pleasant minus the part where he said we could get a room and then after that no. The incident on the last day totally spoilt everything. If he had mentioned earlier that the bathrooms are shared and he could not give us a room at all, it would have been better as he set the expectations rather than giving us empty promises.
In all fairness, if you want a budget accomodation this is a pretty good place. The rooms are clean and basic. Only that they do not change your towels everyday, no floor towel in the bath and no ensuite bath which could be quite a problem if you need to go to the bathroom in the middle of the night. You will need to open the room door with a key and then head across to the bathroom. It's noisy. Ambulance siren blares constantly when we are in the room.
If you decide to pick this place, just becareful of what the owner promises you. Make it clear and set the expectations upfront and you should be fine. Don't end up like us. Having said that, I still will NOT recommend this place to anyone