This is really an apartment building - so if you are looking for a swanky lobby and a doorman, this is not for you. However, if you would like to be able to get up in the middle of the night, open the fridge, and grab a bite you will love this place. It is located maybe 3 blocks from the front of the Vatican (VERY important note - many hotels are near Vatican City, but on the "other side" - so you are miles from anything) on a quiet little street. And, also about 3 blocks from Castle Sant Angelo...a great location...we never used a taxi, and in 4 full days walked to everywhere (Colosseum, Trevi Fountain, Villa Borghese, Trastevere and more). The "room" consisted of 3 large bedrooms, a stocked eat-in kitchen, bath w/ shower. There were sofas and chairs in the bedrooms. My teens were delighted w/ the accomodations. The staff could not have been nicer or more helpful - before our arrival, Elisabetta arranged for a van to pick us up at the airport (60 Euros), then , when we were to leave Rome for our cruise, she arranged a van to the port (150 Euro inc), then back to the Borgo at the end of the cruise, and a van to the airport. After the cruise, we were able to stay a single night (usually all stays as for several days, as the entire apartments have to be cleaned). The office also arranged our tickets to the Villa Borghese.
Some quirks you need to know:
1. The office is in the "cellar", and is locked before 7 or 8 am, and then after 6 pm. There is an emergency number you could call if you needed something. If you arrive and the office is closed, they ladies leave your key on the desk in the foyer.
2. The elevators are teeny, and sometimes tricky - you may find yourself carrying cases up or down flights of stairs. This didn't bother us.
3. The rooms have A/C, but the foyer and halls do not as the front door is always propped open.
4. The shower provides a finite amount of hot water. Europeans are used to this. Americans are not. It saves on energy - we Americans should take note.
5. There is a small plaza across from the front door. It may seem like some questionable people hang out there - we never had any interaction. Nuns and priests hang out there, too!
Restaurant notes: If you go out the front door and head to your right, cross 2 streets. On the corner across from the Sisa (a corner market) is a restaurant. Very popular, large portions, reasonable prices. When we went there, all the tourists seemed to be put in one room away from the street, and our waiter was a bit surly. But I would go back for the prices and good food.
If you walk across the Castle Sant Angelo bridge, and veer to your left, eat at the first little cafe across the street. The outside dining area is coverred, the waitstaff is great, and the food was delicious. Also decent prices. We ate there 3 times.
Find a Gelateria Di Palma....so many flavors, and so yummy!