booked the hotel and got confirmation
then went travelling and not able to access my emails
they email me (admittedly next day) - but i cannot get my emails to cancel the confirmed booking....then eventually 8 days later they phone me (they had my number all along) to tell me the day before i was due to travel to rome that my booking is cancelled - so i am left with no hotel - i give them 6 hours to get back to me with a new hotel - they get back to in 7 hours when i have already through the tourist office found a new (and more expensive ) place to say
so my advice is if you want to try this hotel - either phone them to confirm the booking or check you emails daily
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