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“Ditto on Conflicted On This One” 4 of 5 stars
Review of Villa Spalletti Trivelli

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Villa Spalletti Trivelli
Via Piacenza 4, 00184 Rome, Italy   |  
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Ranked #4 of 1,267 hotels in Rome
Massachusetts
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Ditto on Conflicted On This One”
4 of 5 stars Reviewed November 19, 2012

The review written by westvillagetraveler has it spot on: I can add that with only 12 rooms and a five night stay, my daughter and I were surprised that our name was never used once to address us! Mind you, I never knew the names of the staff: no one had on any identification and there always seemed to be another young attractive woman busy behind a computer. Important point: the 'welcoming letter' found in our room sounded great but the staff has no idea how to engage with guests. We requested their restaurant suggestions for two nights - each of which were less than remarkable - one awful - very disheartening. We asked the staff to request reservations for three other Roman restaurants that our Italian chef friend in NYC had recommended. We were told by staff that those three restaurants were 'not on the hotel's list' but we still requested they reserve us a table at each. Those three experiences were fabulous and we shared this information with the hotel staff who were hesitant to accept our enthusiastic endorsement. The 'honor bar' seemed odd: only a sparkling wine, never any red or white wine but plenty of liquor, if that's your preference. The physical plant is unique; lovely, historical villa whose public rooms could be a museum. Our room was spacious and beautifully appointed; the external and internal shutters kept the street noises at bay. High heels in the room above kept us apprised of our neighbor's early departure one morning. We felt this property an oasis in a great location but we made it that, despite the indifferent staff. And maybe we just needed to snap our fingers more often...

Room Tip: Colonna Room: can be king bed or twins - walk in closet, tub and spacious shower, separate writing d...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgr68, Direttore at Villa Spalletti Trivelli, responded to this review, November 23, 2012
Thank you for reviewing our Property and sending us your feedback. We are always very open to "constructive criticism."
After meeting with the staff who were on rota during your stay, I realized that from our point of view we were not aware of any problems and we certainly never received any complaints from you or any other guests during the same period . If there was any kind of problem, we urge our guests to let us know of all their needs or if we could possibly help any further.
Now turn to the second point : restaurant list . Our recommended restaurants list is a collection of restaurants that guests have visited and told us of their more than positive experiences along with a selection of well-known and loved roman restaurants. We take on board your personal point of view and we always try to re-visit restaurants to make sure they're up to standards.
Regarding to the honor bar , it 's more frequented after dinner upon guests return and they always lean towards the spirits and liquors.
We are very glad that you enjoyed some part of the stay and if we ever will have the pleasure to count you among our guests again, the staff and I will be very happy to make sure any further assistance or wishes that you may have , will be met.
Maria Merra
gm
Villa Spalletti Trivelli
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276 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
new york
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 13, 2012

After reading the many five-star reviews on this website before our trip to Rome, I fully anticipated writing a glowing report upon my return. Unfortunately, I cannot describe our experience as "Excellent" and, at $1500 per night, my rating of "Very Good" is a push. At first, I ranked the property "Average" but must acknowledge certain aesthetic features.

Unquestionably, Villa Spalletti Trivelli is a grand, well-located structure--filled with some beautiful antiques. The public rooms have a rather hushed museum feel. The suite we occupied is spacious, with a pretty garden view. The linens are quite lovely and the bathroom bright and well-equipped. A note, the lighting in the room is uneven. The choices are: a series of dim lamps or a continuous up-lighting mounted on the full room perimeter embedded in the ceiling trim which basks the room in hospital-like florescence.

Reception, a series of side-by-side desks crammed under the main foyer stairway, is a hive of activity--several people glued to their computers as if they worked at NASA. With twelve rooms to manage, I cannot imagine what they are tending to but, for when approached, they seem slightly annoyed at the interruption. The words aloof and indifferent come to mind. English is a problem here and in the breakfast room.

The "honor bar" is a nice touch and breakfast OK. I kept looking for all the "remarkable" service but it eluded me.

Lovely building, stellar location, sweet young greeter, quiet ambiance, garden, spa--these are the positives to take it over the "Average" hump.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgr68, Direttore generale at Villa Spalletti Trivelli, responded to this review, November 19, 2012
Thank you for your taking the time to write about us and share your experience. Guests' reply are always very welcome: your comments give us the opportunity to improve our service .
I understand from your review that as a general overview you enjoyed the Property and apparently in your opinion we didn't match your idea of "remarkable standards" about lighting and number of employees at the front desk. I will try to sort out your doubts, first of all about lighting. Let's say that our point of view is offering a range of possible lighting levels. Lamps in the room allow determining the best light according to guests preferences or opt for a maximum result: it's really a matter of personal point of view. Regarding the number of employees, as general manager I don't feel we are overstaffed as there are many activities to be carried out every day and my staff do work hard. Running a business in the field of hospitality is not at all an easy task. Also, our employees are very fluent in English for both education and professional experience. I must say that we co-operate with two prestigious universities and we sometimes offer students an opportunity to do an internship.
Hope this clarify . Please feel free to contact me should you wish any further info.
Warm regards
Maria Merra
gm
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Palm Beach Gardens
Top Contributor
78 reviews 78 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 6, 2012

I stayed two nights here and was blown away with the service and beautiful decor. There is a wonderful breakfast put out each morning and complimentary drinks and chips put out in the evening. Honestly, this is a great find and not sure others could even begin to compare. Great location and beautiful spacious public park across the street. My room had a quaint balcony that looked over the park. The windows and tall doors in this hotel are breathtaking .

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2012

I recently read a review of the Hotel Spaletti from Mary Blonde. I rarely write hotel reviews when I love a hotel because I want to keep really small hotels a secret so that when I want to return there is availabilty. Hotel Spaletti is one of those places.

We traveled to Rome two summers ago and chose the Hotel Spaletti because we were acquainted with a friend of the owner. Upon arrival, we were treated like royalty and the staff had no idea who we knew. The rooms were perfect. The breakfast was "over the top." Everything we asked for was homemade freshly for us by the chef in their small kitchen. We had beautiful omelets, meats, pastries with homemade jams and fresly squeezed juices. We had freshly brewed coffee on the rooftop lounge in the morning at it was unforgettable.

The staff arranged a private trip to the Vatican that one could never have had without their intervention. Additionally, we were sent to one of the oldest restaurants in Rome and were disappointed with the food. After explaining our experience to the manager, the staff secured us one of the best tables in Rome on a balcony overlooking the Vatican as the sun set over Rome. The manager even called the first restaurant to explain that they were being stricken from their list of suggested restaurants because their service and food were not up to snuff.

I agree with the Hotel Manager. The Hotel Spaletti is an excellenct choice while staying in Rome but please do not spread that around. I want a room to be available the next time I'm in Rome!

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 14, 2012

The hotel is an oasis. The bed was just right, not too hard and not too soft. The linen was high quality. Big fluffy towels. Large bathroom with a soaking tub and separate shower. A fabulous spa and workout area. Buffet breakfasts, wine and drinks in the evening in a beautiful drawing room. The location was in the center of all the sights and resturants. We walked everywhere except to the Vatican - yes, we took a cab for a cost of about $12. Free, high speed wi-fi available everywhere. This hotel did not once nickel and dime us for anything.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 8, 2012

I was attracted to this hotel by the location and by the review that compared it to staying at the Frick Mansion in NYC, which I concur was a very apt description. The public rooms are spectacular, like staying in a wealthy friend's home, and our suite was also very well appointed. The windows had wooden shutters which kept out the noise at night. We have stayed in other 5* hotels, but none that I enjoyed more than this one. When we return to Rome, we will come back to Villa Spalletti Trivelii.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, England
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2012

We were travelling around Europe for our anniversary in September and stayed here for 3 nights in September. We arrived in the evening after travelling all day and we couldn't have asked for a more welcoming reception. We were shown into the beautiful sitting room with it's antique furniture and offered a glass of wine. Our room was on the second floor overlooking the garden, it was spacious, quiet and extremely comfortable. The added bonus is a free mini bar which includes snacks and there are also complementary drinks before and after dinner, a first in any hotel we have ever stayed in! The hotel team were very professional and helpful in every way. The breakfast is layed out on a long table with an excellent choice which includes homemade cakes and jams, yummy! This hotel is in a quiet side road but a central location, you can walk to most places. We can't recommend this hotel enough, it is a must for anyone visiting Rome!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Villa Spalletti Trivelli

Address: Via Piacenza 4, 00184 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#3 Romantic Hotel in Rome
#56 Family Hotel in Rome
#111 Business Hotel in Rome
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
The urban Villa of the Spalletti Trivelli Counts rediscovers its vocation as host of business and leisure travelers, connoisseurs of art and wellbeing. In the heart of Rome, Villa Spalletti Trivelli is unique among the historic residences: a splendid Italian garden, elegant and refined environments furnished with genuine antiques, exclusive energy bar, sumptuous rooms with every comfort... ... more   less 
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Also Known As:
Villa Spalletti Trivelli Hotel Rome
Spalletti Trivelli Rome
Spalletti Trivelli Hotel Rome

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