With a mere twelve rooms, this beautiful Villa in the heart of Rome is a unique property. Although a few items in the guest room didn’t seem quite in keeping, the rooms are pleasant and the hotel’s public areas are beautiful and evoke a bygone era. Unfortunately the service let it down – staff were illusive, and turndown service was forgotten on both evenings. Given the hotel’s size, room rate – and compared with other leading European boutique hotels – I expected a far greater level of service. Some more detail should you wish...
Arrival & Guest Room
* From the moment of the door being opened, staff were friendly and welcoming. An orientation was provided, before being shown to the guest room.
* The guest room was decorated with old world charm, including original art works. A complementary mini-bar was replenished daily. The bathroom was of a high standard, with extra large towels, luxurious bathrobes and Ren toiletries. A lack of attention-to-detail let the overall (otherwise old world) room appearance down – most notably a modern cupboard and wardrobe, large wall-mounted television, a transparent plastic side table, and numerous notices covering the bureau (see photos).
* The turndown service was forgotten on both evenings. On notifying front desk on both occasions (upon return, post 10pm) no apology was forthcoming. When provided, turndown was very average for a premium hotel.
* A few notable omissions from the guest rooms were:
- Tea/coffee making facilities – noting room service incurs a 15 Euro surcharge to any order.
- Rug fasteners – the rugs slide on the wooden floors (not great if you aren’t so quick on your feet).
These are definitely the primary selling point – a garden with outdoor seating area, and two beautiful lounges and a reading room charmingly decorated with (I assumed) family photographs. A complementary self-service bar offers a selection of spirits, soft drinks and a sparkling wine. Staff are rarely seen but can be called via a bell.
Included in the room rate, it was largely a self-service affair – staff did not appear unless you rang the bell for service. There is a Continental breakfast buffet including self-service tea & coffee. Eggs are made to order upon request. In all – more of a B&B breakfast than what you would expect of a luxurious boutique hotel.
To summarise, a pleasant stay in a unique property; unfortunately a lack of premium service would make a return visit unlikely.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for reviewing our property and sending us your feedback. Thank you also for the nice words spent on the Villa. We have no record of any skipped turndown service in April or May, nor about special requests in regard, We usually keep trace of everything. If by any chance it happened we sincerely apologize. As stated from most reviews and in some of our earlier replies the kind of service we offer is not the usual one you would find in a hotel . We try to give a discreet service with a home touch. It is your house and you have to enjoy it that way (that is why we offer free drinks at the selfservice bar, no coffee/tea facilities in the rooms, you normally wouldn’t find them in a private home, complimentary minibars, complimentary homemade buffet breakfast, etc. ) In the rooms we had to meet all the needs of a traveller: need for information andin-room entertainment (plasma tv’s and ipod docks), A/C, telephone lines etc. We also tried to add a modern twist to the classical style (the perpex, not plastic, tables created by a famous italian designer) that maybe not everyone may completely appreciate, but luckily/unluckily people have extremely different tastes.
Thank you anyways for mentioning all these details that we will indeed keep in mind to try to continuously improve our level of service
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.