I booked the hotel from last minute.com on the secret hotel page, it sounded too good to be true..and it was. Once we got to Termini station we were told (after an hour of trying to find help) the hotel is miles out, cost 25 euros+ every time u want to come into rome, so we got to hotel, staff were very unfriendly and unhelpful. hotel restaurant was closed, it was a half hour walk to nearest restaurant (mcpatches) which was terrible, and there was no room service available. The next mornin we realised just how far out we were, u have to get a bus (the 508) from outside a building which looks like a jail, then once u reach ponte mammalo u get the tube to termini, this takes about an hour in total. on a night time u have to be back at ponte mammalo for 11 otherwise u have to get another taxi! and they charge from wherver they r, so cud be 15 euros b4 they have even reached the hotel, much to my disgust. room (once we got upgraded to a suite was lovely) as our sink broke, this was after a day of complaining tho...did i forget to mention that there are a few undesirables loitering around the road to the hotel (prostitutes). if u are a 1st time couple going to rome then don't book this hotel, its just ruins the holiday. stay as near to via nacionale/via repubblica/via condotti as possible. The staff really do disregard u aswell and make no effort to point u in the right direction at all.
rubbish. probably good if ur there for business, but we were there for sightseein and for a romantic break - and just ended up in a bad mood most of the time. guttted.

Arrived with parents in tow and luckily checked in before a 60 seater coach of impatient Americans.
The hotel reception run by two friendly girls was under severe pressure trying to book lots of guests in and simultaneously answer the continual ringing phones. (More staff needed at reception).

The room was spacious, clean and comfortable. Satellite TV was disappointing if you are English!

Evening meal choice at the bar or restaurant, we chose the bar which again was understaffed. The single barman/waiter got most of the order correct but did not charge for the wrong items.

Good nights sleep.

Breakfast was either 4 Euros for a croissant and coffee or 12 Euros for fruit and rolls and similar, boiled egg and the like.

We paid the 12 Euros and again I was not impressed! The staff were surly and not particularly interested. (Do these people choose hotel work? Perhaps it is the only work they can find. We are spoiled in the U.K by Eastern Europeans who seem genuinely interested.
Put off the rolls by the cockroach I spotted climbing out of the bread basket, wife's scrambled eggs were cold- staff indifferent!

Check out was another adventure, more staff needed!!

Apart from that- enjoyable stay, role on the Astura Palace Hotel in Nettuno. Standby for next report..........

This was a disappointed experience and I would not recommend this so-called "4 star" hotel to others. I stayed in this hotel for 2 nights. My basin in my bathroom was broken but I have called the reception for the night and no one attended to fix the problem. The receptionists were quite rude too !!!

The worst located hotel I have ever stayed in, it nearly ruined my holiday. I used taxi's for the first two days however they are expensive, aprox £18 to to town and further £18 back. In the end we bought a weekly metro / bus ticket allowing us to hop on hop off all public transport.

The hotel itself is nice with internet access and is also modern, hotel staff all speak good clear english, they must have taken notice of some of the reviews.

I would not recommend this hotel to anyone.... only plus point modern decor and free internet...