I made a confirmed reservation using the Residenza Belli's website two months in advance. But, upon my arrival on July 11th in Rome, I was told by the Residenza Belli that - I - had cancelled my reservation on July 9th, which I had not. Furthermore, I did not even have internet access that week in order to view the email in which they informed me that my reservation was cancelled. They then told me that there were no hotel rooms available in Rome and they made no attempt to help me find another hotel. In sum, they left me stranded and made NO attempts to rectify the situtation.
On Sunday July 9th, Italy won the World Cup. This is the same day my reservation was cancelled by the hotel. A co-incidence? Or a chance for them to profit from the new demand for rooms for the celebration in Rome? You be the judge.
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