So we get there after taking a long train in and they tell us we are being upgraded to another place because they were overbooked. So, after trekking to the hostel, they send us back to the train station (where we origionally came into) and did not reimburse our fare. Thanks for the email letting us know of the change in plans...no ahead notice. Then we get to this terrible place called Ciao Roma...we learn we dont get included breakfast and dinner as was stated through Happy Days and that they stick us in a room that does not even lock. we had to shut the door with a chair...so when we left during the day, our room was wide open. We didnt get what we paid for and didnt stay where we booked it. The hostel was crap, the room smelled, and they were highly unprofessional. They also screwed over another couple who arrived with us at Happy Days and sent them with us to Cia Roma. They requested a private room private bath and they booked the room that they requested 3 weeks prior to somebody else without even telling them. And, the people who run Ciao Roma are never there and when we needed to pay they said they would get there in the morning...the failed to show. As a result of waiting for them, I missed seeing the Vatican. No Food. No service. No Professionalism. No Honesty...some freaking upgrade. Stay here if you like being cheated out of your money. If your sensible, go elsewhere.