when booking the hotel we used an italy guide book. we booked through romeby.com. a week before flying out i decided to look on trip adviser to see if there was any reviews . i then seen 21 comments on the hotel two of those good and the rest was very very bad. we then contacted the hotel with concerns for our safety and the standards of the hotel as the reviews reported different settings to what we had booked for. we were emailed back to assure us that the reviews were not true these reviews were recent in 2006. I decided to go because it had cost us £280.00 and thought surely it cant be that bad? But when we arrived all the comments we had read was true . please do not book this hotel it is very dirty and unsafe . i wasnot expecting much for the price we paid just basic clean accommodation because we would have been out seeing the sights all day but it was absaloutly filthy. if you are looking for a good hotel the bramante at the vatican is very nice hotel and the staff very friendly and breakfast was great but the relais luxtury vaticano is a nightmare from hell i wish i had checked trip adviser at first. Hope this helps other who are traveling to rome. i have complaind to consumer affairs and am waiting on them to respond. rome is a beatiful place i didnt let these people spoil my time in rome but i was out a fortune.

After we booked the hotel i happened to come across this site and read some of the reviews. As most of them were not good i emailed the hotel telling them of this site and how i was concerned the room would not live up to the description and photos. They did email back and assure me we would be happy. When we arrived and got shown to our room there was a bump in the floor between the bedroom and bathroom 12" high! This was so dangerous.
We complained immediately and was told nothing could be done until the next day.
The following day the manager showed us round 3 other rooms which he promised would be either of the same standard or better. The rooms weren't even empty!! They still had peoples things in!!! They were all a lot smaller and run down and we were very disappointed.
My advice......stay well clear.
Even the locals didn't have a good word to say about it.
Luxury??????? I think not

Nightmare. This hotel is a scam, a rip-off, fraud. Awful. Do not even consider staying here; sleeping on a park bench would be nicer. I spent a day filing a police report. Reserving this place ruined my trip to Rome. The mangers/owners/clerks are creepy, dishonest people. Bugs on beds, shabby materials, mattresses on floors, polystyrene "chair molding" on walls. They promise Internet, but do not provide it. They promise phones but not all rooms have this. They take you to a private apartment that will scare you. No security, no connection to main building. They do not give you your messages. Nightmare in Rome.

We was a 4 family ( 10 persons) we was stayed in the main building, wery beautiful place! The rooms are very spacious and cleaned, the staff is very helpfull and friendly,the breakfast was wery big hot buffet whit many goodthink, we have 2 cars rent that we have lived fo a total stay (nights) in a private street parking.

the reception was open 24 hours and it's was very good for us because we have stoled in the subway our wallet.. we was come in the hotel and the receptionist has worked for us they has translate in english our report for the police.

When we will return in Rome we come back in the Relais Vaticano!!