After we booked the hotel i happened to come across this site and read some of the reviews. As most of them were not good i emailed the hotel telling them of this site and how i was concerned the room would not live up to the description and photos. They did email back and assure me we would be happy. When we arrived and got shown to our room there was a bump in the floor between the bedroom and bathroom 12" high! This was so dangerous.
We complained immediately and was told nothing could be done until the next day.
The following day the manager showed us round 3 other rooms which he promised would be either of the same standard or better. The rooms weren't even empty!! They still had peoples things in!!! They were all a lot smaller and run down and we were very disappointed.
My advice......stay well clear.
Even the locals didn't have a good word to say about it.
Luxury??????? I think not

Nightmare. This hotel is a scam, a rip-off, fraud. Awful. Do not even consider staying here; sleeping on a park bench would be nicer. I spent a day filing a police report. Reserving this place ruined my trip to Rome. The mangers/owners/clerks are creepy, dishonest people. Bugs on beds, shabby materials, mattresses on floors, polystyrene "chair molding" on walls. They promise Internet, but do not provide it. They promise phones but not all rooms have this. They take you to a private apartment that will scare you. No security, no connection to main building. They do not give you your messages. Nightmare in Rome.

We was a 4 family ( 10 persons) we was stayed in the main building, wery beautiful place! The rooms are very spacious and cleaned, the staff is very helpfull and friendly,the breakfast was wery big hot buffet whit many goodthink, we have 2 cars rent that we have lived fo a total stay (nights) in a private street parking.

the reception was open 24 hours and it's was very good for us because we have stoled in the subway our wallet.. we was come in the hotel and the receptionist has worked for us they has translate in english our report for the police.

When we will return in Rome we come back in the Relais Vaticano!!

We would pay NOT to stay here! When hotel personnel were notified that there was no hot water, they made believe this was a temporary problem that JUST OCCURRED!

However, when it was pointed out that there was NO hot water tank (Ergo, how could there be hot water?), they just smiled sheepishly and said the problem would be referred to the (fictitious, non-existant) manager.

Aside from this, our shower curtain was the size of a cocktail napkin which created a mold condition in the bathroom from repeated flooding!

Essentially, our room was nothing more than an illegal conversion of an office building - propane tanks fueled stoves/ extension cords running everywhere from non-working electrical outlets/ non-working TV/ non-working telephone/ ROACHES.

Most importantly, the place was FIRE HAZZARD located on the fourth floor without a fire escape and only one means of egress. It is a death trap.

It ruined our vacation. Reserve at your own risk!