We stayed in Casa Navona for 5 nights from 8/16-8/23/09. We booked the 1st floor apartment which we were told was recently renovated. Prior to our arrival, I had exchanged many emails with the Casa Navona's staff inquiring everything about the apartment and beyond. The CN staff (especially Serena) was very responsive. They usually replied within 24 hours with the information I requested. It almost feels like they are there just for us. We were quite impressed with CN even before we actually saw the apartment.
When we arrived at the apartment, Serena was already there waiting for us. She did a complete walk through of the apartment making sure we were comfortable with everything (lights, appliances, etc). The 1 bedroom apartment was extremely clean, and very spacious. For the 3 of us, it is more than enough space. The furniture was very new and very functional. It has 2 air conditioners – 1 in the living room and 1 in bedroom. With the weather up in the 38-40c, we really needed both. Even though we were on the 1st floor, once you closed the window, you blocked out all the noises. The apartment is located right in the heart of the city. You can walk to almost every major attractions or historical sites. Even if you need to take a taxi, the fare will be no more than 5-8 Euros. There is a supermarket nearby so you can get fruit, water, etc; in addition, there is a taxi stand across the street.
For the location, price, clean & nice apartment, and service, we are extremely happy with Casa Navona. Just 1 example on the service – on Sat, our hair dryer, for some reason, didn’t work. Since it was a Sat, we weren’t sure if the CN staff were available. We sent an email to Serena anyway asking for help anyway knowing that she may not be available on Sat (again, we are not in hotel). An hour later, a gentleman came and knocked on our apartment door and offered to check/fix on our hair-dryer (amazing!). Apparently, Serena checked her email frequently. She saw our email, and immediately asked one the worker to come to our rescue. That’s great service.