Ok, in the interest of full disclosure, I didn't actually stay here. And it may be a perfectly nice hotel, but I just had such a bad experience with them over the phone that I know I will never grace them with my presence.

Long story short: I needed some information from the front desk, the "gentleman" on the front desk informed me that he was too busy with a group at the desk and then ... he... hung up. In a word, it was rude. And I have a high tolerance for rudeness. But this was truly rude.

And so here's my thought process: if you employ someone at your hotel who thinks this is an appropriate manner in which to address a person, I can't imagine I would enjoy myself staying at your hotel, and I don't want to give my custom. Simple as that. Nice = make money. Not nice = lose money.

I don't think asking for a little civility is too much. Especially in the *hospitality* industry. But maybe that's just me.

I stayed with my family for three nights at this hotel. In the building, the Castefidardo hotel owns the third floor and another hotel, Lazzari, the second. The hotel is renovated, new furniture, clean bathroom, all that on 1 star hotel. The room was great, right across the front desk. Not very big, but ok, windows above the main street which was noisy but the windows were soundproofing. The TV was small and had just Italian channels. The bathroom was very clean, so was the room. Everything is new. The man at the front desk was an old funny man, he was helpful. The hotel has no internet, but there are some cheap internet points nearby. A quite big supermarket at 1 minute walking distance. Many restaurants around, but not all of them so good. watch out in Italy for coperto&services, they are both tips put on the receipt. Rome is a big city, that's wy for the colloseum and the roman forum you must use the public transport, but the hotel is close to the termini railway station, where you can find metro and bus stations. The hotel is close to the Trevi fountain and the spanish steps, also Piazza della Republica. A very nice hotel!

It was walking distance to Termini station (10 mins). Since I bought the travel day pass, I took bus to the hotel (one stop from Termini). It would be better to ask people where the hotel located because the hotel was on the third floor of a building. No big sign of the hotel. Castelfidardo shared the same building with hotel Lazzari. We booked for Castelfidardo but we stayed in hotel Lazzari (5th floor). As the lift was old type, we climbed from first floor to third floor because the last user didnt close the door. Breakfast was not good. One guest was only entitle for one bread/croissont and one drink at nearby cafe by presenting the breakfast voucher.

The hotel is very easy to find. From the airport their is a shuttle bus for 6 euros to the termini. From the termini follow map on hotel website and it's a five minute walk. The hotel is clean but basic but what really do you need?WC, shower etc, maid service everyday it was fine. You are hardly in your room as there is so much to see and do. We never tried the breakfast as we were not sure which bar the hotel owned?! There is a supermarket around the corner we bought fruit, pastries and water from there. (cheap) There is a very nice and reasonable restaurant down the street before the supermarket. It was packed out everynight and the staff are very friendly.
I would not recommend this hotel to women if on their own or in a small group. At night you do not feel safe walking the streets in this area. I was ok as i was with a man but even then i did not take out a bag on a night.