Ok, in the interest of full disclosure, I didn't actually stay here. And it may be a perfectly nice hotel, but I just had such a bad experience with them over the phone that I know I will never grace them with my presence.
Long story short: I needed some information from the front desk, the "gentleman" on the front desk informed me that he was too busy with a group at the desk and then ... he... hung up. In a word, it was rude. And I have a high tolerance for rudeness. But this was truly rude.
And so here's my thought process: if you employ someone at your hotel who thinks this is an appropriate manner in which to address a person, I can't imagine I would enjoy myself staying at your hotel, and I don't want to give my custom. Simple as that. Nice = make money. Not nice = lose money.
I don't think asking for a little civility is too much. Especially in the *hospitality* industry. But maybe that's just me.
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