We stayed in Rome last year and had 3 nights in the Hotel Martini, and it was somewhat disappointing.
The location is quite good, being on the Via Nazionale and just around the corner from the Termini Station. The rooms are tiny (although we expected that), but we weren’t expecting our bathroom to be so miniscule. The room was clean and the bed was comfortable, we had a room which did not front on to the street, so it was not noisy at all, (our friends did have a problem with a church bell tower on the other side of the building just outside their window – so ear plugs would be a good idea.).
Our main problems were with the staff who seemed at all times reluctant to commit to any type of customer service, and with the breakfast and the breakfast room itself.
The desk attendant spent most of his day smoking at the reception desk, and while I know you cannot expect Australian smoke free standards in another country, the smell of smoke all through the common areas was sometimes overwhelming. The smell hit you when you got out of the really fantastic old fashioned elevator and entered the foyer or whenever you opened the door to your room. Whenever we approached the desk attendant, he appeared to be in poor humour and never seemed to be in the mood to communicate or assist us (although he always did, he just didn’t appear to enjoy it).
Breakfast was a challenge with a tiny breakfast room where we had to take shifts because there is only 3 or 4 tables. The food itself was rather ordinary and composed mainly of coffee and not particularly fresh bread rolls and pastries. There was yoghurt on offer, and that was OK, and an acceptable option.
Overall I would say the accommodation was fair, and even though our experience wasn't wonderful, it did the job (although we could probably do just as well or better for the same or similar money elsewhere). We did get service from the staff although it was unenthusiastic and apathetic.
I would stay there again if I had to (although if I went back to Rome I would prefer to stay somewhere else as I like my holidays to be a happy experience, and not tainted by grumpy hotel staff). If I did go back, I would certainly find an alternate location for my breakfast.
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