Absolutely horrendous stay at Rentroof. It was a couple of years ago since me and my boyfriend stayed there, but it still gets my blood boiling. Not only the location right next to train tracks was hugely disturbing, but the customer service (or the lack of it!) demonstrated by the staff was appalling! We booked our stay way in advance through their own website. They had good prices and we were very pleased with our choice. Well, just before we left England to go on our holiday, I checked the prices again and they had gone way up! And conveniently of course they hadnt confirmed the price in the confirmation email. I of course brought this up straight away once we arrived, but there was no budging. On top of this we were treated like criminals as they wanted us to pay the stay in advance!! whereas in the confirmation email it said payment required after the stay. I would strongly NOT recommend this place to anyone!
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