I was travelling with my parents, who are both in their 70s. I emailed the hotel in the morning to confirm our booking for that night. When we arrived at midnight they only had one room, not two. The receptionist didn't speak English so spent 40 minutes trying to communicate until eventually they found us another room. When I confronted the manager in the morning, his attitude was ...... "So, what's your problem?"
Our bedroom had a huge crack down the wall which was quite disturbing.
The rooms were noisy due to the staff talking and laughing, and allowing noisy, fighting visitors to continue into the early hours of the day.
There were prostitutes on the road below the hotel, which was very unpleasant.
The reception staff were unhelpful and rude.
The breakfast was awful. Rolls were hard, cold ham was the cheapest cuts I have ever seen, the cheese was tasteless, the coffee machine continually over flowed because there was no instructions on how to use it, there was only 2 cereals (cheap flakes and some chocolate balls), there was no fruit and the orange juice was packet stuff - not fresh.
The day we were leaving, we had 5 hours to wait until our taxi collected us from the hotel. We asked for tea and coffee to be served from the "Welcome Bar". Despite there being a menu on the bar which stated this could be supplied, we were told this could NOT be offered. There was a large coffee machine and a fridge in the reception area, but the staff member was unwilling to accommodate our request. Shortly thereafter the staff member had coffee and toast and didn't even have the decency to offer us anything. We were willing to pay. We ended up walking down to the Holiday Inn to have a cold drink and some hospitable staff assistance.
The hotel is quite a distance from Roma. A long walk down a steep hill to the bus, (bearing in mind you have to walk up the hill to get back to the hotel), then a 15 minute bus journey. A few minutes walk to the Metro, then a 9 stop trip to Termini. This was not suitable for us and my dad ended up spending 3 of the 6 days in the hotel as he was unable to make the trips into town.
Will I return?????? NO CHANCE !!!!!
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