The most annoying part of our trip was realising when we arrived that their website was an absolute lie. It is NOT a few steps from the Vatician. It is a metro and bus trip which can take 45 minutes to get back to the hotel. We were a family of four with two children. The bedroom was nothing like the picture we saw on the web. We had three single beds squashed together to make space each side of the room for our small suitcases. The fourth single bed was alongside the foot of theses three beds leaving just enough room to walk by. One side light did not work as the electrics were all hanging off the wall. One wall had black footlike markings which gave an overall unkept impression of the place. The bathroom was fine, the towels were clean as was the sheet. Every bed had a very very thin pillow. We used towels under them to raise them up a bit. The wardrobe had three hangers for the four of us. The staff were fine, when we arrived people were complaining because the electricity was not working in their room so I would say people complain a lot. What we decided to do for our stay was not to return to the hotel until bedtime. The metro ended at 9 oclock which suited us fine as we had children but for anyone else they would have to get a taxi back which can be costly. There was a curtousy bus to the metro in the morning but it only took seven. When we tried to book it for 8am the morning we were leaving we were told- too early. It cost us €20 to get to the metro just down the road because when you come down the steep hill from the hotel in order go left to the metro you had to first go right for a mile or two and then come back on the other side of the motorway. Rome itself was lovely, the weather was great and out children really enjoyed themselves. We didn't complain because we didn't think we would get anywhere so we just made the most of a bad location. Bottom line, the owners should be ashamed of themselves for advertising such false and misleading information on their website. Shame on you.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
