My wife and I were booked in to this hotel after the one we chose through Expedia closed suddenly. As we had little notice we accepted it. We have stayed at Golden Tulip hotels in Venice and Amsterdam and were very happy with those, but this one needs sorting out. As at least one other reviewer wrote the best feature was a restaurant staffer named Johnny - pleasant, courteous and always helpful. The restaurant was excellent - good food and staff who went out of their way to provide good service, on one late night producing excellent meals fast even though they were about to close.
The front desk staff were not. They were offhand, bordering on rudeness and only occasionally welcoming. The worst were incompetent. The management of this part of the hotel was completely lacking. Problems with room heating, computer access and the booking of the free minibus to the Metro station were frequent. We booked places on the minibus four times - it was generally good, but twice ran fifteen minutes late and on the fourth occasion left (on time) as we got to the lobby - the drivers never checked the room numbers of guests who booked - he just went. We obtained a taxi via the desk - it arrived quickly but there was no hint of apology or recompense from the desk staff, or suggestion that the minibus, on its return, would take us in to the station. The girl had no idea of a helpful response.
The hotel is well out of the city in an area devoid of eating places and nearby transport - hence the minibus service to Cornelia Metro station. We arrived at 3pm on the Sunday to find there was no food available and three different times were given for the restaurant to open - the dreadful young lady on duty (she who later failed to apologise for the missed minibus) clearly didn't know the correct time and equally clearly couldn't care less. The breakfasts were good, if mainly carbohydate-based - tinned fuit and yoghourts were provided - but tables were being serviced poorly and some cutlery needed to be raided from wherever it could be found.
The rooms were smart and clean and well serviced, though they had small problems of damage and our first room had defective air conditioning so we moved to another.
I teach tourism management at university level: apart from Johnny and his fellow restaurant staff this hotel proves that Golden Tulips can, in fact, tarnish badly.
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