I booked this hotel through the booking agent Bookin Hotels and paid for the hotel in full. Two days before I was due to go to Rome I got an email from the agent saying they had problems with their agent and had to cancel our booking. I then rebooked the hotel with Alpharooms and paid for the room again! When I arrived at the hotel they said they had no record of our booking. They were so unhelpful. They said it was between us and Alpharooms. I gave them Alpha rooms number and asked them if they would ring them or at the very least put a call through for us but they refused! We stayed in the hotel for one night for which we had to pay for the room again (this was the third time). We moved to another hotel the next day as we were so annoyed by thier lack of helpfulness!
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
