The room was very small and in need of renovation. I’ve never seen such an old tv system – couldn’t even figure out how to turn it on. You could barely turn around in the bathroom it was so small.
I went out to see the sights, and when I returned to the hotel around 9:30pm, the door was locked. So, I saw a button which I imagined was the doorbell to the front desk. I pressed the button, but didn’t hear anything, and nothing happened, so I pressed it once more. Then, I heard some loud yelling from inside the building and the door was unlocked. I walked up the stairs and a man came out (the front desk receptionist) and he yelled at me, “No due, solo uno!” (Translation: “Not twice, just once.”) I could not believe the hotel man was yelling at a guest over the doorbell. How did I know he heard it the first time? He didn’t open the door with the first ring. There was another couple in the lobby who heard all the commotion, and I started laughing to lighten up the situation and so did they, but the hotel guy gave me a mean, accusatory look, so I said, “What, is there a problem? and then in Italian: “Che, problema?” and I think he wanted to fight (by the look on his face) but then he had to go answer the phone.
I went back to my room and as soon as I went into the bathroom to take a shower, I noticed how filthy the sink area was. The stopper had been removed from the sink and the exterior surface of the sink looked dirty and old. The worst part was the shower stall. It had mold all over. It was so disgusting, I didn’t even want to take a shower, but with the humidity, I really needed to. This was appalling – the fact that a hotel could operate in this condition, with a huge amount of mold and risk of a health hazard and fungus issues in the shower. (I have photographs for proof of all of this.)
Then, in the middle of the night, I was awakened by the blasting air conditioning. The room had become as cold as a meat locker. I looked all over for the remote control (as most European hotels have a remote to control the air conditioning), but there was nothing. I tried calling the front desk, but dialing 0 did not go anywhere. I couldn’t figure out how to dial the front desk – there was no explanation on the phone. It was 2am and I was freezing cold, and had to get up in a few hours to go to the airport. I finally went to where the fire exit instructions were in the room, and it had the number to call the front desk. It was something unexpected like 033. I called and I asked how to turn off the A/C, and the man said, “ok, bye.” And I was thinking he was going to hang up on me because he didn’t understand the request. I asked again and he repeated the same answer, but then the A/C went off, so I realized the front desk had the controls – there was nothing in the room. This hotel was full of extreme inconveniences and I had the worst night sleep of my whole trip in this hotel.
Furthermore, when I woke up in the morning, there was water all over the toilet and floor and I looked up and there was some sort of big leak from the ceiling which was likely coming from the toilet in the room upstairs. Again, disgusting!
Then, the breakfast: This was supposed to be a “continental breakfast.” What did they serve? Some rolls and old croissants that they put in a bread warmer (so that you couldn’t tell they were old pastries, but it was obvious because those croissants were so dry, they must have been more than a couple days old.). The coffee came out of some automated machine and it was horrible – undrinkable.
What a misrepresentation for Expedia to rate this hotel 3 stars. I wouldn’t even give it one star because it was a health hazard and from everything I’ve described here, the worst hotel experience of my life.
Take my advice and take your money elsewhere. You can see from all the other reviewers too – this is not a place that you want to stay – unless you want to suffer and expose yourself to health risks.
