The good news is the hotel was basically clean. But beyond that-the staff was polite but definitely not friendly. And were less than helpful when we needed assistance finding a phone number because our flight was canceled. Actually, I was told I was wrong my flight was fine and it was made abundantly clear I was bothering him. I was right and I had no flight home but that's another story. The beds were basically cots, the towels resembled table clothes and napkins with just as much absorbency. If you want the air conditioner on you have to ask each and every day. If you want a remote for the TV you must leave a deposit. The location of the hotel is enough in it's self to scare a person away. Lots of graffiti and near nothing other than the train station. Safe up your money and stay somewhere else, it'll be worth it--I promise!

Stayed for one night before going to the airport. We arrived at the address specified by the hotel, only to learn they had booked us into "Hotel Center 3", so we had to drag our luggage up stairs and find this other one. The room smelled of bleach, there was a creamy-looking substance on the carpet, along with other stains. The shower door was falling off and the paint was peeling. All the tile grout in the bathroom was moldy and the room and bathroom were painfully small. A lot of noise from traffic outside, and not a very nice looking area, with grafitti, etc.. Breakfast is served in a pretty room with a pretty view, but breakfast itself is terrible. Old pastry and instant coffee. For 100 euros a night, you MUST do better!

There are many complaints about this hotel. We happened to stay here for our honeymoon. Sure it is not the most glamorous room in all of Rome, but at the same time, when you are in Rome, there is so much to see -- the last of our focus was the condition of the room.

The hotel is a 10 minute walk from Termini. That is not bad at all, and frequently my wife and I would walk down the street at night and never had any second thoughts about our safety. I would rather be walking in that neighborhood than say some parts of Lansing where I am from. The neighborhood looks shady, but the bums keep to themselves. Not really and issue for us. And while the attractions are not right within walking distance, that is why they have the Metro, which is easily reachable by either the Termini or Manzoni stops.

The staff was not bad -- yeah I did not love the idea about paying 20 euro for the remote, but I did get that money back, and I did not really have time to watch TV. The staff was helpful when we asked them, got a taxi for us on the day we left and provided directions for us when we needed them.

As Americans sometimes we quickly forget that we are in a foreign country. We cannot get upset that people do not all speak English -- perhaps they are upset with us that we don't speak Italian -- it is their country after all. All in all, however, we were able to communicate just fine with the staff.

As for the breakfast - it is a typical Italian breakfast - simple pastries and coffee. Never really had any complaints about it, and certainly did not expect an Egg McMuffin or a Cracker Barrell breakfast. In fact, the patries were pretty good there.

To sum it up, if you are a pampered traveler this is not the place for you. It is no frills. But it is place to sleep at night, which at the end of the day, is what a hotel is for, right?

This hotel was part of a package tour of Italy with gate1travel.com

This hotel is AWFUL! Whatever you do please don't ruin your trip and stay here.

Location: This hotel is about 10 minutes walk from the main train station in Rome. I jokingly said to my husband while we pulled into Rome "oh look there's the ghetto!" Little did i know that we were staying right in the middle of it!!! There is trash all over the streets, drunken bums in doorways along with runaways hidden in open areas, graffitti on the buildings. it was really bad. Even my husband who is a tough guy did not want to be walking anywhere near the hotel at night. It is also very far away from any of the sights.

Rooms: The rooms are disgusting. The bedding was so gross i didn't want it to touch me. The bathroom stinks like mildew but appeared to have been cleaned. The television (which you need to leave a 20 euro deposit for the remote) has 20 different adult channels and one news station. I imagine this hotel must get used for other reasons if you know what i mean. We were on the first floor and didn't sleep the whole time. The noise in the hotel echos through the rooms and the heat was controlled by the front desk so you had to call them to change the temp.

Staff: The staff at this hotel are so unhelpful. Only one person spoke enough english to communicate with us. Everyone seemed to be having such a hard time with them. They are really rude and just don't seem to care at all. The only friendly person was the old lady who serves breakfast. She didn't speak a word of english but tried so hard.

Food: Breakfast was included. It was plain and chocolate pastries and toast. That's it. Coffee was from a vending type machine and was disgusting and the juice tasted like tang.

If you have already booked your trip see if you can cancel this hotel. It's that bad. It was our first time to Italy and I left hating Rome because of it. We had a better experience in Florence and Venice. It was a shame we ended our trip with this.

If you have any questions feel free to ask. I can't believe the reviews I read on this hotel were ok. I wouldn't let anyone go here with a clear conscience!