When we arrived at a nearby train station we called the hotel asking them to send a cab. The taxi service ripped us off by refusing to set the meter to zero (we were already under way when we noticed) and charged us an astronomical fee for a 5 minute ride! When we complained to the hotel staff- their response was rude and they refused to accept any responsibility.
Overall, the staff was not customer service oriented, verging on
being rude. The hotel rooms were clean,however despite the claim for comfortable rooms, none of my family's rooms (we had 5 rooms) were air conditioned. When we called to complain - again, the response was rude and simply - it doesn't work and I don't know when it will. Initially, they lied when they indicated it was only my room, then changed the story to include "the entire hotel."
Please avoid this hotel - despite the seemingly reasonable room rate.
Not worth it!
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