When we book the room with email, they mentioned there will be air-con service(but didn't mention that it needs extra $).

After we arrived, they said that air con is an extra service which need extra payment for Euro 5 for each person per day! It' s not really a lot of money but it's DISHONEST! It's too hot in August and finally we paid for it even we don't want to.

All other services are OK!

My Husband and i had a really bad time during our stay at this hotel, Firstly on arrival to check in, the reception staff was looking at guns on the computer, not a nice welcoming,
Our room was clean and very basic, the bed was extemelly hard, and the tv control didnt work, The washroom was a nightmare, the shower if you could call it a shower didnt have warm running water, and when flushing the toilet the pipes would make a horrific noise that lasted so long, everyone would have heard it in the building,
We stayed for 2 nights and didnt get much sleep due to very noisy neighbours, and street life banging throughout the night and noise noise noise....
even throughout the daytime going back to the hotel room for a rest was impossible due to construction work next door it sounded like our wall was going to cave in,
Overall a bad experience and i wouldnt recommend this hotel whatsoever,

This was an awful experience. When my wife and I arrived,we had to climb up some steep stairs to the reception, upon when we were escorted out and down the road to an annex , to another buliding.
This turned out to be where we were staying, couldnt see any fire exits or instructions in this dodgy building.
Air conditioning was only available with a remote control which had an extra cost.
Room had just enough space to swing a cat.
Had to make a worthless journey for breakfast in the morning for some bread and coffee.

We (2 adults, 2 teens) stayed at the hotel for 3 nights in a quadruple room. We elected not to get air conditioning for an extra 10 Euro. It was hot but comfortable, however our room looked into the courtyard and things got a little noisy one night due to a party in an adjoining apartment. Not the hotel's fault, but we should have taken the air conditioning and closed the window. Breakfast was very basic, but there are so many places to get food all day long immediately around the hotel and in the train station that it doesn't matter. The room was basic, not new but very clean. The staff was very helpful and the restaurant recommendation (Regina's a few blocks away) was great. This was the cheapest hotel by about 40% in all of Italy (we also stayed in Florence and Venice). The other hotels were a little better (newer rooms and better breakfast), but much more expensive and we didn't come to Italy to spend all of our time in the hotel. I wouldn't hesitate to save a few bucks and stay here again. We didn't find the neighborhood bad at all even though our guidebook said the train station neighborhood was sketchy.