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Hotel Luciani: Traveler Reviews


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58% Recommend
3.0 of 5 stars 38 reviews
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AWFUL

Hotel Luciani

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1 of 5 stars
tlarg   1 contribution
London
Nov 1, 2008 | Trip type: Couples

This was an awful experience. When my wife and I arrived,we had to climb up some steep stairs to the reception, upon when we were escorted out and down the road to an annex , to another buliding.
This turned out to be where we were staying, couldnt see any fire exits or instructions in this dodgy building.
Air conditioning was only available with a remote control which had an extra cost.
Room had just enough space to swing a cat.
Had to make a worthless journey for breakfast in the morning for some bread and coffee.

  • Liked — cheap and location
  • Disliked — dump
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since November 01, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from hotel_luciani, Public Relations Manager
(Management representative)
Nov 19, 2008
Our deepest apology if it has been an awful experience for your stay at our hotel. At the main entrance on the street-side, we have 6 door bells each with the name of the hotel for our guests to use in case they need help for their luggage. We have personnel in-charge for this service. When the clients complained about the absence of elevator in our building, we offered the room in our dependance hotel just at the building in front of us where we have an elevator. The building is old since it was built more than a century ago, but not dodgy. Only the exterior looks old to preserve antiqueness of Rome, but the interior is newly renovated. As stated from their letter that they were escorted out and down the road to our annex, our personnel carried their luggage until they reach the elevator on the next building and up to the room. In our dependance hotel, the exit to the stairs from the farthest room is only 5 steps away in only 1 corridor so indication is not necessary. From our website and from the information e-mail we send for each client, air-conditioning is upon request with an extra charge specially when you avail the special promotional rates. The size of our double rooms is standard except from the superior rooms which are more spacious.
At the reception before we escort guests to our dependance hotel, we inform our guests that breakfast is on the main building since there’s no breakfast hall in our annex. Bread and coffee are the main ingredients of a continental breakfast but they forgot to mention the fruit juices, hot tea, hot and cold milk, cereals, fruit jams, biscuits and butter. Climbing 26 steps to arrive at the reception area is not worth complaining if you’re coming to Rome to climb the 138 steps of the famous Spanish Steps, or the 305 steps to the lantern at the very tip of St. Peter’s dome. In the center of Rome, you can only find old buildings and most of them are without elevators. If the problem is carrying of luggage, our personnel is always ready to help.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Great cheap hotel next to train station

Hotel Luciani

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4 of 5 stars
augielocost   1 contribution
Northeast
Sep 20, 2008 | Trip type: Family
1/1 found this review helpful

We (2 adults, 2 teens) stayed at the hotel for 3 nights in a quadruple room. We elected not to get air conditioning for an extra 10 Euro. It was hot but comfortable, however our room looked into the courtyard and things got a little noisy one night due to a party in an adjoining apartment. Not the hotel's fault, but we should have taken the air conditioning and closed the window. Breakfast was very basic, but there are so many places to get food all day long immediately around the hotel and in the train station that it doesn't matter. The room was basic, not new but very clean. The staff was very helpful and the restaurant recommendation (Regina's a few blocks away) was great. This was the cheapest hotel by about 40% in all of Italy (we also stayed in Florence and Venice). The other hotels were a little better (newer rooms and better breakfast), but much more expensive and we didn't come to Italy to spend all of our time in the hotel. I wouldn't hesitate to save a few bucks and stay here again. We didn't find the neighborhood bad at all even though our guidebook said the train station neighborhood was sketchy.

  • Liked — Location
  • Disliked — Breakfast
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since September 20, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Avoid at all costs

Hotel Luciani

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1 of 5 stars
nycnorth   4 contributions
Upstate NY/Ontario
Aug 30, 2008 | Trip type: Friends getaway
2/2 found this review helpful

What you see in the pictures is NOT what you get. This was the worst hotel during our trip to Italy (we stayed at 4 different properties within the same price range). The place is dirty, run-down and incredibly noisy. The furniture is falling apart. The bathroom was 100% disgusting - you think twice before getting inside the shower because it is THAT bad. The hotel did seem to have a few remodelled rooms, but they didn't look much better than the rest of the rooms (we checked them out when the rooms were being "cleaned"). Breakfast included 1 stale roll and coffee or juice from a machine. That's it - no fruit, pastries or cold-cuts of any kind. Staff were incredibly rude. If you try to complain, they ARGUE with you and they restart the argument every time you happen to pass by. Something like this would be completely out of the question in any North American/German/Swiss, etc. hotel regardless of the price. Even though the place is adverized as air-conditioned, they charge you extra for the AC (if you agree to pay, you get a remote to your room's AC and there's no way to control the AC without the remote). This place is to be avoided at all costs - a stay at Luciani can spoil your whole vacation!

  • Liked — Nothing to like - the worst hotel ever!
  • Disliked — Non-existant customer service
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since May 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from hotel_luciani, Public Relations Manager
(Management representative)
Nov 23, 2008
The pictures as seen from our website are the rooms you will get if you reserve the right room. Meaning, if you reserve a classic room, naturally you can’t have a superior room. If you make a simulation of reserving a room from our web site, you will be given a series of choices, and naturally you will be given the cheapest room as the first option, and at the last option the superior rooms which costs more. As stated in most reviews, the rooms were simple but clean. As a matter of fact, out of 27 reviews, there are 24 votes for 3/5 and above, and only 3 out of 27 reviews voted for less than 3/5. Meaning, we’ve maintained the satisfaction of clients as far as cleanliness is concerned. From our special promotion rates, it is stated that you can save up to 20% discount for the cost of the room, but it is clearly stated that the air condition is not included. It is the client's obligation to read and understand the terms and conditions before confirming the reservation. The management and staff has never been rude to our guests, as a matter of fact, from all the reviews posted, most people say the staff are reliable, friendly and honest. Any dissatisfaction from our guests should have been discussed with us during their stay so we can give immediate remedy and solutions such as transfering to another room or further discount for the room rate. Our deepest gratitude for the other guests who wrote good reviews about the hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $109 (year-round)
Fantastic Value and Service Hotel Luciani Rome

Hotel Luciani

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5 of 5 stars
CarlK   1 contribution
Holland
Jul 29, 2008 | Trip type: Friends getaway
4/4 found this review helpful

Stayed 4 nights, Thursday to Monday. The people at the desk, especially Veronica were fantastic to say the least. Hotel is very conveniently situated right next to the train and bus station. The area was no problem at all. The superior room included air conditioning which was necessary at this time of year (otherwise 10 euro a day!). Breakfast was very simple but a reasonable start to the day. Staff reliable, friendly and honest. The rooms were simple but comfortable for the price paid. It is NOT a rundown place with a few beds and chairs. I had the feeling that they wanted to please so that word of mouth would spread the news of a good place at a very reasonable price with a decent service, which is not the rip off that much of Rome is. Be sure to book ahead for some of the major sites like the Vatican Museum, Borghese Gallery and the Coloseum if you can.
In Trastevere there are good meals to be had at reasonable prices. Go to the Piazza Sante Maria in Trastevere and walk upwards through the small alley about 50m to the right of the church. Dont eat or drink (a beer can be 8 euros!) in the square. Carry on for about 600m round a slight bend and then a turn to the left to Taverna della Scala (Piazza della Scala). A litre house wine 8 euros, a menu for 15 euros (4 courses with choices for the two main courses-good Italian cuisine and quality) and an excellent staff.
Veronica at the hotel has excellent ideas for walks, visits and ideas of how to do things. There is internet access in the Hotel.
Will definitely stay there again and recommend it with 5 stars as an overall fair priced and good package.
Carl Koenig

  • Liked — Service at Reception desk
  • Disliked — Occasional noise at night of late visitors
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 50-64
  • Member since May 15, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $109 (year-round)
We had a fine stay!

Hotel Luciani

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4 of 5 stars
Tracerr   2 contributions
Wisconsin
Jul 18, 2008 | Trip type: Family
2/2 found this review helpful

I was a little wary reading some of the other reviews for this hotel but when we got there we had a great experience. The staff was incredibly helpful. We arrived early and our room was not quite ready so we were offered a different one and it was just fine, we were ready to take a little nap after a long flight. We did pay for the air conditioning which was worth it! With the ceiling fan running at night and the shutters closed, we heard zero street noise. I read a review about stale rolls and they were not stale at all, they were warm out of the oven. This is just the kind of bread they serve in Europe, it’s like a baguette – it’s hard on the outside! The room itself was great for the price – the shower stall leaked on the floor a bit but it didn’t flood the bathroom or anything. I liked the tile floors and the room was very clean. We had to leave early in the morning to catch our flight back and they let us eat breakfast a little early which was nice. I had nothing but a good experience here, we felt safe and I would absolutely stay here the next time I am in Rome.

  • Liked — The location couldn't have been easier to find and so close to tour buses! You can get anywhere from here.
  • Disliked — Lots of loud teenagers.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 13, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers, Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $109 (year-round)
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Hotel Luciani Also Known As

  • Luciani Hotel Rome
Address: Via Milazzo 8, 00185 Rome, Italy