I stayed here for 3 nights in May 2001. Upon arrival, I was told that my reserved single room was unavailable because the current occupant was staying longer. I was offered a new double room at 45% more. The room was on the floor above and was unbelievably nice - a large double that had just been finished with comfortable new bed, beautiful new furniture, (faux) hardwood floors and a large, gorgeous (faux) marble bathroom. It was a great room for 130,000 lire ($60) a night. At checkout time, I was told I would have to pay cash, as the hotel "could not accept credit cards for the new rooms." I pointed to the sign saying that Mastercard and Visa were accepted, and the owner magically changed her mind. The room was a "5" - absolutely wonderful and well worth the extra money; the old singles were not that nice (I peeked into one). But the owners earned a "1" - be careful, and have a backup plan.