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Hotel Aventino: Traveler Reviews


Via San Domenico 10, 00153 Rome, Italy
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97% Recommend
4.5 of 5 stars 82 reviews
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Great hotel, but...

Hotel Aventino

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3 of 5 stars
Cobi00   28 contributions
Manlius, New York
Oct 12, 2008 | Trip type: Couples
2/2 found this review helpful

This hotel has so much potential I'm disappointed to have to give it a mid-level review.

Let me start with the good points. I think that the location is ideal. It is located in a very beautiful, quiet, safe neighborhood, yet the train station is only an 6-800 meter walk. From there you have only a very short metro ride to the center of the city. I've been to Rome before and appreciated staying out of the busy areas. The facility and gardens are beautiful; we took a room with a terrace and really enjoyed the fresh air and views of the city. The food and food service were outstanding.

The only negative about this hotel, and it was a big one, is the Front Desk service. I only had two minor issues to address with them over a 5 night stay and they did poorly with both issues. I thought that maybe it was the one grumpy guy so I asked to deal with other staff and there was no difference in response. I got the clear impression that these staff were there based on seniority and tenure, not based on capability and service level. In total I dealt with each of the three Front Desk staff that I saw over 5 days and they were all the same; poor attitudes and not very helpful. I travel a lot and don't consider myself very demanding...this Front Desk staff was really, really bad.

Issue #1, the toilet smelled bad. I asked for it to be specially cleaned each of the 5 days that I was there with no change as a result. In fact I saw no evidence that there was any attempt to do anything extra beyond the normal daily cleaning. I've traveled all over Italy and Europe, and I've never had this problem, especially in such an otherwise quality hotel.

Problem #2, on my day of departure I asked the Front Desk to arrange a taxi to take me and my bags to the train station. His estimate of the cost for this 800 meter ride with 12 euro. I thought this sounded high and, at this point having no faith in the Front Desk, I asked the bellman for an estimate....8 euro. I then made a quick call to a friend in Rome who called a taxi privately for me....4 euro! Years ago when I first visited Rome I was advised to watch out for pickpockets at the major tourist sites....I never expected that I'd have to watch out for pickpockets at the Front Desk of the Aventino!

This could be a top notch hotel if management would focus on improving the service level of the Front Desk.

  • Liked — Location, facilty quality and decor, restaurant food and service.
  • Disliked — Front Desk poor service.
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay November 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Tourists
  • I do not recommend this hotel for Young singles, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $257 (year-round)
The best hotel in the past year.

Hotel Aventino

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5 of 5 stars
sailormanzizFlorence   2 contributions
florence
Jul 27, 2008 | Trip type: Couples
2/2 found this review helpful

I went on a one day trip with my husband in July and found the hotel to be well beyond my expectations. The room was cool late july with air conditioning and a lovely view on the breakfast garden. The furnishings were posh and rather on the baroque side, with antique furniture, parquet on the floor and a king size bed. The bathroom was very large with a jacuzzi and beautiful antique tiles. The room even had a refrigerator with drinks, internet connection, a safe and more than enough towelling. In other words it is a 3 star hotel but could very well be a 4 star one. It was just perfect. The breakfast was superb, with all kinds of marmellades, cakes, meats, fruits, cereal, etc.
The hotel staff was extremely courteous and friendly and ready to help. Taxis were booked and arrived in less than 3 minutes.
The Aventino hotel is smack in the middle of Rome, only a minutes taxi drive from Piazza Navona, Circo Massimo, Colosseo, etc. yet it is so silent , being tree-lined and on top of one of the poshest hills of Rome (the villa of the US Ambassador to the Papal State is only down hill from the hotel), that you don't feel you're in central Rome at all but in an exclusive residence.
And all of this for only 90 euros per night. Every once in a while you get more than you ask for in life. I certainly will be back with my husband.

  • Liked — The bed and parquet on the floor and bathroom
  • Disliked — the baroque curtains
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 27, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $257 (year-round)
Quiet location, nice hotel, a little out of the way

Hotel Aventino

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4 of 5 stars
gnjley   12 contributions
Dallas, TX
Jun 11, 2008 | Trip type: Couples
1/1 found this review helpful

Based on positive reviews here on TripAdvisor, my wife and I chose the Hotel Aventino for our 4 night stay in Rome. It really is a lovely little hotel located in what seems to be a nice Roman neighborhood. We really enjoyed waking up each morning to the peace and quiet of Aventino and the perfume of the flowers there in the air. Rome is such a busy/crowded city that you really appreciate staying in a place like this to get re-invigorated for the next day.

Our room was better than we expected and came with in-room safe and all of the other amenties that one would expect in this price range. The TV was tiny, but we didn't travel all of the way to Rome to watch TV. It was unseasonably hot (in the 90s) in Rome during our stay, so the air conditioner came on every time we returned to our room. (The electricity to your room is turned off unless your card key is in the entry socket, so the room was always warm upon return but cooled within an hour.) Air conditioning would not have been on option in the heat & humidity during our stay, and we had heard horror stories on TripAdvisor about other properties who skimp on a/c.

The Hotel Aventino staff was courteous and responsive. My wife's lost luggage arrived (finally ... after 9 days of the airline's incompetence!) and the concierge made sure that it got to us as soon as we got to our room. They also arranged transportation for us to get to FCO for our departing flight. (Note: You can easily take the Metro B line to Termini and take the Leonardo da Vinci Express to FCO; but the Metro B is packed to the gills during rush hour so don't expect an easy time boarding the train with your luggage in tow.)

While there were positives about the neighborhood, it might not be for all travelers out there. You will do significantly more walking around the Roman sights than you would if you stayed in Piazza Navona, Campo di Fiore, or the Spanish Steps. Also, the Metro B line trains were not as nice as the Metro A trains; so my wife and I opted to walk versus ride the Metro to the Colosseum and Roman Forum. Suffice to say, we were completely worn out from all of the walking each night when we returned to Hotel Aventino. Hotel Aventino was cheaper than Piazza Navona or Campo di Fiore hotels, but we think that we'd opt for Campo di Fiore if we could the next time.

With all that said, we'd still happily recommend this hotel to any friends.

  • Liked — Beautiful grounds, nice rooms, courteous staff, quiet
  • Disliked — Location was a couple of miles from areas with good restaurants/nightlife
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since May 07, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $257 (year-round)
Nice place

Hotel Aventino

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4 of 5 stars
wahoo02   3 contributions
Virginia
Jun 2, 2008
2/2 found this review helpful

10 minute walk to Circus Maximus metro or Pyramide. Quiet neighborhood. Awesome buffet breakfast - had a choice of pastries, cold cuts, boiled eggs, fresh fruit, yogurt, various cereals, jams, and pie/cake of the day. Room a bit small, but very clean and very well appointed and great service. Enjoyed our stay over all.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Member since October 22, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $257 (year-round)
Very good, only downside is price

Hotel Aventino

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4 of 5 stars
Platinum   7 contributions
United Kingdom
May 7, 2008

Agree with most of the other reviews, nice location (although a bit of a treck from the nearest metro), rooms very nicely decorated and clean. Only real downsides were that the breakfasts were not great (most things had already gone if you rise late like us) and the rates are pretty expensive. But I would say it is still reasonable value. It's nice to get away from the hustle and bustle of downtown Rome at the end of the day.

  • Liked — Location
  • Disliked — Breakfast, cost.
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay April 2008
  • Member since July 20, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d529605?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $257 (year-round)
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Hotel Aventino Address

Via San Domenico 10, 00153 Rome, Italy