I visited this hotel back in May while I was on a "study abroad" trip through my University with a class of 25 other students. We all had apartments in Firenze, but were taking a weekend trip to Rome. All of us decided we wanted to spend some extra time there, so we were asked to book our own hotel for one night (as it was not included in our program fee.) I booked this hotel ahead of time, being the responsible person that I am, and thought everything was all squared away! WELL, I was wrong! I had read all of these horrible reviews about the hotel before I left, but figured these people just had a bad experience and that "it was only for one night" so it would be fine, but no, Hotel Urbis HAD to find a way to make my trip horrible, as well. I arrived with the 3 other occupants by train to the busy streets of Rome- totally lost in my surroundings...the hotel was easy to find- you could see it from the train station. When I arrived Fabio said they had "no room for me", and proceeded to be completely unhelpful while he leasurely continued to read his newspaper. He handed me a map and said that he had booked a room for me in another hotel- CIAO! They never e-mailed or attempted to contact me in any way before this episode, and I was completely enraged. After an endless search for Hotel Stella (I think it was called), we finally found our NEW place for the night- even though it was dirty and smelly- it was cheap, people were friendly, and they had a great breakfast. Shame on Hotel Urbis :(
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