Absolutely THE worst hotel in Italy. If you are looking for rude, unfriendly staff, lighting fixtures that fall from the ceiling onto your hard bed, and plastic shower doors that come off their track, then this is the place for you. I have never been so frustrated at people as I was with the staff of this pathetic excuse for a hotel. Rude and unwelcoming, the staff has never taken a course in hospitality. When I asked which bus to take to the historic center of Rome, the attendant said "Ehh....uhh....I don't know. You have to look." When I mentioned that my lighting fixture had fallen from the ceiling, he simply shrugged and refused to lift a finger. The hotel is extremely unclean and always noisy, as all windows face a busy street by the train station. The shower fell apart while I was in it, with the plastic doors falling off the track each and every time. English is NOT spoken, although they mention that it is on the website...It's about as good as my Japanese. Needless to say, I wouldn't recommend this hotel to my worst enemies, and would strongly suggest that wonderful Venere take this disgusting hotel off of its website for good.