I have stayed at this hotel previously on a trip to Rome- My first experiences of this hotel were very good.

Unfortunately on my return this year in January for three nights- we booked a double with shared bathroom for 45 euros per night- things took a turn for the worse on our stay

I was part of a six week tour around europe- we stay in a mixture of hotels from one to five stars but do not stay at back-packers.
This was the worst hotel i have stayed in during the entire trip.

The Good points.
1. The hotel has an excellent location- it is 2 minutes walk from the rome train station- you cannot hear trains so noise is not a problem.
2. There is free internet to use.
3. Its Ok for the price. My Rough Guide book recommends a hotel down the road from this one called Faulty Towers- I think next time I will try that hotel
4. There is a man on reception called Mr Giovanni, he is super-friendly- probably the only thing the hotel has going for it

The things the hotel needs to improve on.

1. During the night I heard mice running around the room!
2. The rooms were not cleaned properly- there was still loads of dust on floor.
3 The shared bathroom was DISCUSTING!!! Pooh stains smeared on the side of the bowl- reminded me of an ex-flattie i had to kick out of my flat. Sewage smells etc . the shared bathroom always ran out of loo paper
4. Shower leaked and there was a timer on the shared bathroom which meant lights went out after 10minutes.
5. The hotel must have over-booked in one of the rooms because we were sharing the bathroom with six other German males- early in the morning my sister needed to use the toilet in the other corridor( Our shared toilet was in use ) but was rudely told she could not by a man at reception.

I was very disappointed in my stay at this hotel- its sign boasts to be the Romes friendly hotel- When I return to Rome I would not stay here again- I think there is better service at other hotels.

What you need to remember here is this is a budget hotel, having read some other reviews they don't seem to have taken this into account as at the end of the day you get what you pay for... We stayed here for 3 nights in a triple room costing us just £22 a night each. For this we got a clean room with a bathroom right next to the Termini Station (very handy for getting the metro and buses). Our first impressions of the hotel were not great, it is situated on the second floor of an old building and after climbing up a few flights of concrete dismal looking stairs we were worried about what we had quite let ourselves in for! However the entrance to the hotel is very nice and the free internet was very useful. The staff were very friendly and spoke English well, even taught us a bit of Italian. Our room had 2 singles and a double bed, and was just big enough to fit these in plus a wardrobe and desk. One of the singles had obviously been added as there were 3 of us, but it was so uncomfortable I didn't even bother trying to sleep on it and 2 of us ended up in the double. The other 2 beds were comfortable. The bathroom was clean and functional with a nice hot shower. Yes it was not perfect, for example the toilet wasn't that easy to flush but totally acceptable for the money. The maid came in each morning and folded our pyjamas and made the beds but didn't clean the bathroom. My one disappointment about the room was the window, it looked out into a small square in the middle of the building and it really wasn't a pleasant view, the shutters were hard to open and there was a lack of natural light at times, but hey we were only there to sleep... I slept very well (having walked miles around Rome) despite the shouts of some noisey Italians heard from the small square and a rather vocal pigeon outside the window. Overall the hotel was friendly, clean and what was expected for a budget 2 star accommodation although if I go back to Rome next time I think I will spend a little more for something better.

We found the hotel easy close to Termini. The house looked old and not in so good conditions. Our room was clean but small, no shower and toilet (but in the corridor!). No breakfast but free internet. The staff was friendly and serviceminded. The price for this doubleroom was EUR 95 in the end of october. That I think is much too high

I visited this hotel back in May while I was on a "study abroad" trip through my University with a class of 25 other students. We all had apartments in Firenze, but were taking a weekend trip to Rome. All of us decided we wanted to spend some extra time there, so we were asked to book our own hotel for one night (as it was not included in our program fee.) I booked this hotel ahead of time, being the responsible person that I am, and thought everything was all squared away! WELL, I was wrong! I had read all of these horrible reviews about the hotel before I left, but figured these people just had a bad experience and that "it was only for one night" so it would be fine, but no, Hotel Urbis HAD to find a way to make my trip horrible, as well. I arrived with the 3 other occupants by train to the busy streets of Rome- totally lost in my surroundings...the hotel was easy to find- you could see it from the train station. When I arrived Fabio said they had "no room for me", and proceeded to be completely unhelpful while he leasurely continued to read his newspaper. He handed me a map and said that he had booked a room for me in another hotel- CIAO! They never e-mailed or attempted to contact me in any way before this episode, and I was completely enraged. After an endless search for Hotel Stella (I think it was called), we finally found our NEW place for the night- even though it was dirty and smelly- it was cheap, people were friendly, and they had a great breakfast. Shame on Hotel Urbis :(