Pros: This hotel had all the ammenities that we needed and overall it was a comfortable, clean, and quiet stay for us. It was only a 5-10 min walk to the Repubblica metro station. The breakfast was also delicious. The best part was the convenience of location. But I also don't recommend that you leave your passport with the staff as they recommend you to do because they do not lock the door during restroom/coffee breaks and anyone could sneak in and grab it in the drawers.
Cons: The staff service was awful. I am a very polite and reserved person and at the end of the stay I had to bit my tongue to not give them a piece of my mind of what I thought of their treatment. The first thing that they accused me when I came in was that my sister was over 12 years old based on just her looks but she really is not. After proving to them with her passport that she was under 12 they didn't apologize but just blew everything off. That was offensive. Then when my mom accidentally left the key in the room only for a few minutes, we went to ask them for help, and they criticized how clumsy we were and that we were wasting their electricity because they assumed the lights were also still on since the key was still in the room. The staff was also not helpful because when we asked a question about nearby groceries, tours, or locations, they would point to pamplets. And when two of the four lamps in the room had blown lightbulbs and we requested that they be replaced, they weren't. Finally, when I asked to use their internet and printed out one a sheet of paper, they yelled in a condenscending tone saying who told me I could use their printer. Well, the printer was next to the computer that was available to all guests to use, and I only assumed the printer was also available. I apologized and offered them 0.50 euros trying to correct the situation. The staff just rolled his eyes and took the coin. In brief, the staff made me feel like I was inconveniencing them, and I was actually afraid to say "hi" to them or look at them when I went by the lobby. I don't think that guests should be made to feel this way!