The pictures provided on this hotel's website looked amazing and for once were acually an accurate representation. Our room was extremely stylish and modern and looked much better than the abundance of dirty, traditional hotels in Rome. The variety of electrical features and quirky furniture in the room was impressive. We had dinner in the restaurant during our stay and were treated like royalty. In fact, all of the hotel staff, particularly the waiters, were extremely polite and helpful. Overall we felt the hotel offered very good value for money in all aspects except for it's location. It is in a rather seedy area and it is quite a long walk to the central attractions.

Liked the room, hated the location.

Be warned, you will have absolutely no privacy if you are sharing a room with someone. Also, walls were paper thin. We could hear everything going on in the room next to us.

The location is awful - right next to the termini train station. The streets around it are covered with graffiti.

The staff was helpful. The business center consisted of a computer and temperamental printer on a folding table in the lobby.

Now I am no hotel snob but at the very least you expect some kind of service, especially at a 5 star hotel. The hotel itself is quite modern and funky but it is seriously let down by the incompetence of its staff.

1. On our first day, we ordered a couple of drinks by the pool and they forgot 3 times and we waiting 45 minutes and we received no apology, the bar wasn't even busy.

2. We visited the hotel bar in the evening and again ordered drinks, waited about 20 minutes in a quiet bar and when asking the staff where the drinks were, they said they had problems and it would be another 10 minutes - why couldn't they have told us instead we sit there like dummies.

3. And to top it all off, we could not find laundry bags so took some trousers to reception to send for ironing, they wouldn't take them and sent us back upstairs to look for laundry bag which we still couldn't find so we went to Reception again to ask could they leave a note for the housekeeper but they wouldn't.

On the last night, I wrote a complaint and left at Reception for Hotel Manager and nobody contacted me to apologise and nothing was said when we checked out.

The style of hotel is funky but it you actually want them to do anything forget it. We visited the Exedra for dinner and it was amazing, the staff were very nice to us and it made our holiday, it doesn't take much.

I would never stay at this hotel again and would not recommend it.

We stayed at the SAS at the end of April. The hotel itself was everything we expected. Unique and ultra modern. From the moment you walk into the airy reception with the "ambience music" surrounding you there is a feeling that you have left the hot and busy streets of Rome. This contrast was nice. After spending all day sightseeing with so many other tourists, looking at ancient buildings it is nice to come back to this modern hotel. We thought the room was amazing, although the controls took a bit of getting used to. Our room was just the bacic kind. It had a shower behind the bed and the separate toilet (with frosted glass door). We never found privacy an issue. It was fun finding all the gadgets and in fact we did not find the door with the full length mirror until our second day. We found the area to be safe although you could tell that it was not as nice as the tourist parts, but nowhere near as bad as I expected from some of the other reviews. It depends what you are used to, and compared to London I felt just as safe. The weather was about 28C and so we made full use of the rooftop pool and bar which was always welcome after a full day of walking. We also ate in the hotel on 2 nights which I would not normally do. We ate in the bar and the restaurant and both meals were excellent although I think I actually preferred the bar menu and it was very reasonable compared to some of the other places we ate in. The only criticism of the hotel was the staff by the pool who seemed to take ages to serve you. We soon learnt that you had to be pro-active if you wanted a quick drink. Overall I would recommend staying at this hotel although I realise that because it is quite unique it may not appeal to all tastes