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Radisson SAS Rome: Traveler Reviews


Via Filippo Turati 171, 08185 Rome, Italy
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53% Do not recommend
3.0 of 5 stars 349 reviews
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Very funky and enjoyable but there could be better attention to the customers

Radisson SAS Rome

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4 of 5 stars
DinkyN   14 contributions
Newbury, United Kingdom
Jun 20, 2009 | Trip type: Solo travel

I picked this hotel (despite some of the reviews on tripadvisor) because I wanted a reasonably priced hotel in Rome with a sun lounging area and pool. It is in easy walking distance of most of the sights in Rome, I used public transport to get to the Vatican but otherwise I walked everywhere. The room was very funky and suited my taste, I thought it was fun. The staff were mixed but generally good with one or two exceptions.

When I arrived they had given me a room overlooking the train station, I explained that I was on holiday and didnt want the noise of the trains in the morning so they moved me to the other side of the hotel with no problems. I was not bothered by any noise from the market nor the station.

The hotel wasn't particularly busy which meant the atmosphere in the evenings wasn't great so I generally went out, I agree that it is not in the nicest area of Rome but I felt safe and was happy to walk on my own, a couple of times when it was very late and dark I easily got a taxi and it was pretty cheap.

The biggest dissappointment that I had was that the pool was closed for maintenance. This was extremely frustrating because I had specifically asked before I booked whether the pool would be open for the duration of my stay and was told yes. When I complianed the man on reception was very apologetic, he explained that it was emergency maintenance and then credited all of the extras that I had charged to the room (about the equivalent of 1 nights stay) and also organised for me to keep my room late on the day of departure. I was very happy with this gesture as an apology.

The hotel is really easy to get to using the train from the airport which is much better value than a taxi, it was very easy to find following the directions that the hotel emailed me.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Solo Traveller
  • Age group 35_49
  • Member since March 22, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Im thought this was a 5 star, get me out of here!

Radisson SAS Rome

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2 of 5 stars
Mach1979   3 contributions
Shannon
Jun 19, 2009 | Trip type: Business, Solo travel

Some people rave about this hotel being great because of its location i.e. proximity to Termini station. When you come out of termini you will find it difficult to find this hotel. After arriving in Termini exhausted after flight and train you will need to walk up a steep street which is absolutely filthy. Graffiti everywhere, refuse bins all on the streets. Eventually you discover the Radisson's back entrance! The main entrance is on the other side but the front still leaves alot to be desired.

A luke warm welcome awaits you at reception. I booked a superior / business class room with a balcony. I was expecting a nice modern roomy interior with a balcony you could sit out on. Dream on! Room was tiny and the whole idea of putting the shower and wash area in the room itself just didnt work. There is also no wardrobe space just somewhere to hang you clothes in full view of any housemaids. The balcony is tiny and there is nowhere to sit.

There were a few postives, the bed was quite comfortable although that might have been the fact that I had travelled from ireland on two hours sleep and was shattered upon arrival. The air conditioning is brilliant and will have the room like a ice box if you want which was a great relief from the 30c + temp outside. I ordered some room service and have to say the food was quite good and tasty.

I decided to stay the night and see how i felt about the place the next morning once i had got some sleep. However I decided to change hotel the next day and even though they could have charged for an additional night the hotel were very receptive and said I would just have to pay the one night.

Overall the hotel is not bad for a quick business trip but it is definitely not a five star I would say 3 star pushing maybe to four star. The worst was the cleanliness of the rooms, poor fronty desk service( when I went to check out the were 4 men behind the desk but only one could deal with check in/out and i still do not know what the other 3 "stagliare" were standing around there for?) and the poor image / dodginess of the surrounding area.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since June 19, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The Jetsons go to Prison

Radisson SAS Rome

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2 of 5 stars
Jonster112   5 contributions
New York City
Jun 16, 2009 | Trip type: Friends getaway
1/2 found this review helpful

"That's your hotel up ahead," the cabbie said as we headed down a narrow Roman strada.

"You mean the one that looks like a prison?"

"Yes," he laughed. "That one."

"Do they issue numbered jumpsuits along with the slippers when you check in?"

Seriously, this is one strange looking hotel. At night, the rooms are framed in multicolored, neon lights which give the facade of the place an incongruous "Hollywood Squares" look. You expect to find Judy Jetson sitting behind the odd reception "desk" which is actually a cloth-covered (and rather dirty) donut-shaped enclosure lit from within. The staff and engineering personnel (our air-conditioner wouldn't come on) were all gracious and willing to help but I have never encountered such a badly-designed hotel room. Like others have said in their reviews, the tub was in the center of the room, enclosed by frosted glass, seriously cutting down on the square footage. In many hotels now, the air conditioning and lights come on when you place your room card/key into a slot inside the room and turn off when you remove it. In this room, hanging off the wall like a collapsed lung, was a ilttle inflatable egg-shaped fabric lamp like nothing I have ever seen before. When you enter, this lamp turns on and a small interior fan begins to inflate it until it becomes about the size of a small, glowing pillow. It serves no useful purpose but to be annoying, as you can't read by it, and the whir of the electric motor is constantly keeping it inflated. I'd have to say that this lamp kind of symbolized the entire Radisson/Rome experience for me. Modernity sans comfortability. The hotel sits on the edge of central Rome in a neighborhood just in back of the main train station. There is a gritty feel to the area, and graffiti is everywhere. However, graffiti is everywhere else too, so don't let that swing your opinion. If you can get a good rate, I'd give this hotel a shot. Otherwise, I'd spring for something along the Via Nazionale where you will encounter a more pleasant environment. There is one big redeeming feature to this place - the rooftop pool area. It is nicley designed and relaxing. There is a bar up there too. I suggest downing a couple of shots at the pool before they take you to your room.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since February 11, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from ManagementRSRoma, FO manager
(Management representative)
Jun 19, 2009
Dear Reviewer,
thank You for the feedback, wich we found indeed original and enjoiable in reading.
Thanks for having spent good words on the service, and for having pointed up some plus we offer, with the rooftop pool and particular modern atmosphere of the house. It's clear You didn't had a fairly good impression of Hotel comforts. We do respect Your opinion, and we'd like to have another chance to enjoy the whole of the package, may be in a different kind of room among the categories we offer.
And, of course, we'll be glad to offer You in that occasion a couple of shots at the pool bar.
Thank You
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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What else can I say?

Radisson SAS Rome

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1 of 5 stars
canuck26   1 contribution
Canada
Jun 16, 2009 | Trip type: Business

The previous reviewers said it all. Stayed there for a business conference June 12-14, 2009 Tiny rooms, a bizarre shower as a headboard. I could not get the curtains all the way around therefore getting the floor all wet, peeling paint...... I would not recommend this hotel to anyone. Scandanavian minimalism gone amok...... It does have free wireless internet though which is unusual for European hotels

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Age group 35_49
  • Member since June 16, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from ManagementRSRoma, Fo manager
(Management representative)
Jun 19, 2009
Dear Reviewer,
thank You for Your review.
We are glad You appreciated our free wi fi connection system, at least !
Indeed we are sorry You didn't liked the style of the hotel.
We would like anyway to have chance to make Your opinion change, and if You'll decide to give us another opportunity, You'll be more than welcome.
Thank You
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $283 (year-round)
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Please staff that front desk! Answer the phone!

Radisson SAS Rome

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4 of 5 stars
MCMember   42 contributions
North East of England
Jun 14, 2009 | Trip type: Business, Solo travel

Another stay (3 nights) at the Radisson Es as part of a business trip. It remains a very convenient hotel in the city centre (although the area especially at the back near the station is a bit dodgy) and of course if you're into design this is the place.
Rooms are not huge (20 sqm) but well-fitted and with a comfortable bed. The Overall atmoshphere is pleasant but the hotel can be busy at times with many conferences and corporate events - where this becomes less acceptable is when that prevents access to the bar or Restaurant.
There seems to be a recurring problem with getting the front desk to answer the phone: Room service requires letting the phone ring for over one minute and the same happens for external calls to your room - so this is NOT the 100% satisfaction promised. One gets a feeling of the problem when checking in and out with waiting times not up to standards.
The Hotel may offer you his Limo to get you to the Airport: just remember it is 55€ whilst Taxis have a fixed charge of 40€ (which they will generally negotiate up at 45€), so the Limo, which is a minivan is only useful if there are several of you with bulky luggage - The Hotel will call you a 'normal' taxi with an indentification ticket upon request though (if you can access the front desk, that is ...)

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Solo Traveller
  • Age group 35_49
  • Member since August 09, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from ManagementRSRoma, FO manager
(Management representative)
Jun 19, 2009
Dear Reviewer,
Thank You for Your feedback.
Much kind of You the good rating despite the issues You experienced.
That means You gave us chances to improve our services, and start positive changes in the organization.
Indeed, we may busy at times, but the service doesn't have to suffer for this.
We'd like to have You as appreciated guest one or many more times again, in order to make the rating and Your satisfaction rise even more.
Thank You
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $283 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Radisson SAS Rome Also Known As

  • Radisson Rome
  • Rome Radisson
Address: Via Filippo Turati 171, 08185 Rome, Italy