My wife and I spent three nights there after arriving by cruise ship, along with my parents and my sister and her husband. The hotel arranged for a limo pickup at the port and transport to the hotel as well as arranging a Vatican private tour, bypassing the mile long line to enter 'from the street'. As we were checking in, a delivery person arrived with flowers for my wife for Mother's Day, sent by our son in the States. They had no vase to fit them, so they sent someone out and bought a vase for our flowers and then unwrapped them, trimmed them, and arranged them in the vase, which was in our room after we returned from a Collisium tour. Flower clippings, water, and wrapping were on the dining area floor as we left for our tour and two of the staff were merrily working away on the flowers. I think this sort of says it all.
Breafast was adequate with orange and pear juice, coffee, expresso, cappucino, etc from an automatic machine, toast, pastery, etc. Self-prepared. Room was just like the web photos. Although on a street, quiet at night. Everything worked in the room and was clean. WiFI free access, as long as you want. English spoken, good security, safe in room, classic elevator to the fourth floor entrance. Relly nice people - felt like family immediately.
Several restaurants nearby - all good. Get advice from the hotel. Like having your own concierge service!! Enjoyed our stay very much and would definitely book there again.