I had high expectations of this hotel based on previous reviews and was pleasantly surprised with the comfortable size of the room and bath. The decor is nice: long, flowing drapes; large, easy to open window with shutters; terra cotta tile and modern bath w/large shower. The small fridge was perfect and the "mini-bar" items (incl. water, juice, beer) were extremely well-priced. We bought our own at the local supermarket a few blocks away. BTW, it is a huge store w/ good produce, wine, snack departments.
The staff is extremely welcoming and speak perfect English. (Some of my attempts at Italian made them ask ME to repeat myself in English. LOL)
Now for the bad part: We were forewarned about the credit card issue, thanks to this site, and sure enough the sign was posted stating that the machine was out of order! We came prepared though with Traveler's Checks (in Euro) that we specifically put aside for this purpose. We asked about the machine the first day and were told that "maybe it would be fixed by the time we checked out." You could tell from her tone that this was a subject of contention. The morning before our day of departure we presented them with the traveler's checks. The girl called her "boss" to see if she could accept them and was given the go-ahead. We returned to the hotel that night at around 10pm to be told that the checks were not acceptable after all. I explained that we needed to be on our way to the airport at 7 the next AM, that our bank (B of A) charges $5 in addition to what the European bancomats charge to withdraw cash, and that on top of it all, we had signed the checks over to them! In a largely unprofessional move, she made us get on the phone and speak to "The Boss," who told us it would cost her $27 euro to cash the $250 in checks. Ridiculous. I then spent an hour on the phone calling the Traveler's Check company to report that the checks had been signed over and then refused, making sure that we could get our money back for them. I was told that the banks in Italy charge a 1.5 % fee to cash the checks, but this is no different from what a merchant pays when accepting a credit card.
In the end, they ran the credit card. We did not pay an extra fee. The machine worked. This hotel plays games with their guests because they are operating below the law. I'm sure a local cambio or Tabacchi shop DID want to charge them a lot to cash the checks! The bottom line is our awesome stay was tainted by the experience at the end. We witnessed other guests running to the ATM when they probably needed to be headed to the airport or train too. I'm glad I stood my ground and refused to play their COMPLETELY UNNECESSARY GAMES, but next time I will take out plenty of cash in the first place and hand it over when I arrive.
The hotel is an affordable, clean, safe and very comfortable accommodation for the price point. What they save in paying taxes and god -knows- what kind of hotel fees, they do pass on to you! At 90 euro a night, we would stay again and have the cash ready!
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- Also Known As:
- Discover Roma Rome
- Discover Roma Hotel Rome