I was very disappointed in my stay here. This was the last hotel we stayed in in Italy. The area welcoming us was okay. Our room was very tiny. It reminded me a lot of a dorm room. There also were not very many lights. The bathroom was tiny- if you sat on the toilet your knees would almost hit the sink. Also, to wash your hands youhad to open the bathroom door and stand in the room because there was not enough room to stand in front of the sink with the bathroom door closed.

Our major disappointment though was with the staff. They were very friendly and welcoming when we got there. We left to go out for the evening and asked about getting a taxi the next morning to the train station. The man at the desk told us to come back in the morning about 15 minutes before we wanted the taxi. I told him it would be about 6:15am and he said that was fine. Well, we got up early the next morning and went to the desk around 6:15am. There was no one there. We proceeded to ring the bell on the desk 6 times and no one came. I walked the halls a bit and all I found was a man sleeping on the floor in the hallway which I found appalling. We had to leave our key on the desk because we could not check out (we had prepaid the hotel) since there was no one at the desk. I was furious because we had to walk to the train station and ended up missing the train we wanted to take to the airport.

On our way to the airport I realized we had left some pictures and souvenirs in our hotel room. They were gifts from Italian relatives we visited while in Italy. We called the hotel as soon as we got checked in at the airport. There was a lot of noise in the background when someone finally answered. I told them who I was, that I had left our key on the desk and that I left some pictures in our room which I wanted sent to me. The man on the phone then told me he was busy and that he had to work and hung up on me. I called my parents (it was 3am in the States) and they called me travel agent since I had a 10 hour flight home. After not responding to my travel agent and hanging up on another travel agent, my travel agent was able to find someone to speak passable Italian. The hotel supposedly agreed to send my pictures. It has been 2 months and I have not received my pictures. Those were family gifts that were meaningless to them, but meant the world to us. I even e-mailed and faxed the hotel a several weeks later and received no response from either. I am very disappointed. Such service is intolerable in my opinion and I would NOT recommend this hotel to anyone.