Good: location, breakfast, courtyard
Bad: staff attitude(apart from breakfast staff), dinner, rooms
This was our third stay here over a period of 7 years and each time the overall experience was a little worse. There was also no recognition of a returning guest at check in. Not a big deal but would have been nice.
We booked a deluxe room direct with the hotel through their website and took advantage of the discount for three nights. Our first room was frankly pretty awful; smell of damp in the bathroom, dreary lighting, and a weird shower which duly flooded the bathroom floor on first use. In fairness we were swiftly and smoothly moved to another much better room with a delightful separate seating area on a corner with lovely light. This room was also showing its age as you would expect but was fine with us.
We ate in the bar/restaurant the first evening and while the food was good the staff were quite abrupt and rude ('of course there is no whole grain bread and no you can't have the soup on the room service menu in here!'). I would not recommend eating in here. There are much better options within walking distance of the hotel, including a great ice cream option round the corner.
Breakfast is a highlight and not to be missed. Lovely buffet and delightful, helpful staff.
It was unusually cold in Rome when we were there and when I tried to get some heat in our room I was told by reception that it was turned off for the summer 'by law' . Really?? We did survive with extra blankets.
All in all a disappointing stay, not a four star hotel any more, and I'm afraid we'll be finding an alternative in the future.
- Official Description (provided by the hotel):
- The Empire Palace Hotel 4* is located in a quiet area a few steps from the famous Via Veneto in Rome downtown, has 110 bedrooms and suites, cocktail bar, restaurant and 4 meeting rooms.With its pointed arches and double lancet windows the elegant building that houses the Empire Palace Hotel recalls the architecture of Venice, was in fact built around 1870 as the Roman residence of noble family of Venice. ... more less
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- Also Known As:
- Empire Palace Rome
- Hotel Empire Palace
- Empire Palace Hotel Rome