Most horrible experience ever. Prepaid through Expedia.ca for 3 nights 4 day stay, for a family of 4 people. By the second night, I realised that my jewellery, wallet (with $300US, debit and student card), and camera were stolen. According to the front desk attendant (Fernando), the only person who accesses the rooms was the cleaning lady, Tatianna. Up until that night, I had everything with me, but that second night my packback was ransacked, as well as my luggage, with those three items wrongfully taken from me.
To add insult to injury, when we told Fernando what happened, he told us to keep it down, not wanting the other guests to find out about our crisis. For some time he also refused to hand us the phonebook (to read about how to make international calls).
Fernando was listening to personal phone calls made in our room because there was a lot of feedback while we were talking to the authorities and the Embassy.
When we returned to the reception desk, Fernando asked us to provide our home address as well as the location of where my family would be staying the last two days we were in Rome (because obviously we didn't want to stay in their hotel any longer). Fernando told us he would send my family a package with all the missing items to our new hotel. These lies continued (when I phoned him to ask and check up on our items). He kept changing the return date. As of today, I have not received anything from him or the hotel.
Do not stay in this hotel, you are asking to be robbed!
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