I escaped from this place yesterday. Specific examples:
1. TV clicker (scotch-taped to keep it closed); brought it to the desk and after saying politely it didn't work the clerk got very agitated speaking in loud Italian, proceeded to dump a box of remotes onto the counter! Finally took another, also scotch-taped shut- it worked only if you pressed really hard on the battery case, although none of the channels were in English anyway (no CNN Europe,etc)
2. Door key didn't work 3 different times in 4 days- had to bring it down to the desk each time to have them do something with the computer to fix it- never a small apology for the inconvenience, acted put out.
3. Food was very mediocre at best and I am not fussy (I go to McDonalds often). 3 levels below Olive Garden. A co-traveler remarked that he had always heard about Italian food- all in our group were disappointed at the quality here.
4. The restaurant manager one evening loudly berating one of the wait staff for over 5 minutes- not too pleasant to dine by.
5. In bad neighborhood, miles and miles from anything remotely of interest as a tourist and 65 Euro taxi ride from the main airport.
6. I was with a tour group- apparently chosen on the cheap by the tour operator to cut costs. Everyone on the tour was actually laughing at how surly the staff were- everyone couldn't wait to get out of there.
7. The rooms are big but the beds small, no carpeting.
8. Brush up on your Italian/ sign language as the desk staff can't speak English (to be fair, perhaps equal to my high school French in fluency)
9. No Rome cab drivers have ever heard of it because it is so far off the beaten path- bring a map and directions in Italian if you are forced to stay here.
10. This supposedly 4 star hotel couldn't compete with a Days Inn/Comfort Inn/Red Roof Inn/ Motel 6 in the US- don't go here unless you want to share funny stories years later of appallingly rude service that was so bad it was funny.