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Hotel Capital Inn: Traveler Reviews


Via C.Santarelli 96, 00133 Rome, Italy
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Reviews you can trust

94% Do not recommend
2.5 of 5 stars 16 reviews
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Disgrace

Hotel Capital Inn

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1 of 5 stars
Sammut79   6 contributions
Nadur, Malta
Sep 13, 2008
1
person found this review helpful

This was my worst ever experience in a Hotel. The location is very dirty and seems to be a scrap-yard. It is found outside of the ringroad, and along one of the most traffic jamed streets leading to the centre. If you are lucky you'll get to termini, in an hour. The hotel, is a 4 star? Hard to believe it. Mostly when you see all the cockroaches, and the arrogance of its Manager. If you want to try you luck with this hotel, just go ahead. But be careful, there are a lot of better Hotels in Rome.

  • Liked — Nothing
  • Disliked — Everything
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Member since May 22, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €92 (year-round)
Very good

Hotel Capital Inn

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4 of 5 stars
Jenkswales   17 contributions
Swansea, Wales
Nov 3, 2006 | Trip type: Couples

Staye one night on trip to Rome. Food good, simple but efficiently served. Room large, well equiped. Didn't try tv. (What kind of saddo travels to Rome to watch tv?). Staff friendly and efficient. Air conditioning almost silent and worked well. Ignore the other reviews.
Yes it is a bit out of the city centre but with good road and rail connection

  • Liked — efficience
  • Disliked — none
  • Tips/Secrets: — none
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay October 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since November 03, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €92 (year-round)
In the BoonDocks

Hotel Capital Inn

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2 of 5 stars
Atenant   33 contributions
San Francisco, CA.
Oct 16, 2006
2
people found this review helpful

I stayed here on 10/03 to 10/5 with a group tour.

The hotel is rated as four stars, but not up to the standards of the US or Canadian hotels. I would say it is not better than three star.
The rooms are large with hardwood floors that are noisy and dimmly lighted with a single 22w round fluorescent bulb overhead. The shower is a challenge because it is small and
the shower head sprays into all corners of the stall. If you wanted to turn the water on and adjust the temperature before you get in, you'll end up with a very wet floor in front of the shower.
You also can't do much to dry up the wet floor because you only get two bath towels and four thin hand towels that resemble table napkins. No bathmats. The room door needs to be slammed shut. One day I came back from a day in town and found the door left open, probably courtesy of the cleaning staff.

If you want to visit Rome, don't stay here, it will take you at least
1 to 2 hours to get to the city. Terrible waste of valuable vacation time when you're stuck in traffic.

  • Disliked — Located in the suburbs far from Rome
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2006
  • Visit was for Other
  • Traveled with Large group or tour
  • Age group 50-64
  • Member since August 31, 2004
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers, Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Never again

Hotel Capital Inn

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2 of 5 stars
A TripAdvisor Member
Tenerife Canary Islands Spain
Oct 29, 2005
4
people found this review helpful

The hotel is miles away from the city center, more than 80 minutes, depending on the traffic (that's not thier fault) the food very much below standard and the staff very rude in general ( that is thier fault). We were travelling with a group, it is obvious that the agency were looking to save money.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay October 2005
  • Member since October 29, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Want Rude Treatment in an Inconvenient Location? Then This is Your Place

Hotel Capital Inn

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1 of 5 stars
A TripAdvisor Member
North Reading, MA
Oct 10, 2005
5
people found this review helpful

I escaped from this place yesterday. Specific examples:
1. TV clicker (scotch-taped to keep it closed); brought it to the desk and after saying politely it didn't work the clerk got very agitated speaking in loud Italian, proceeded to dump a box of remotes onto the counter! Finally took another, also scotch-taped shut- it worked only if you pressed really hard on the battery case, although none of the channels were in English anyway (no CNN Europe,etc)
2. Door key didn't work 3 different times in 4 days- had to bring it down to the desk each time to have them do something with the computer to fix it- never a small apology for the inconvenience, acted put out.
3. Food was very mediocre at best and I am not fussy (I go to McDonalds often). 3 levels below Olive Garden. A co-traveler remarked that he had always heard about Italian food- all in our group were disappointed at the quality here.
4. The restaurant manager one evening loudly berating one of the wait staff for over 5 minutes- not too pleasant to dine by.
5. In bad neighborhood, miles and miles from anything remotely of interest as a tourist and 65 Euro taxi ride from the main airport.
6. I was with a tour group- apparently chosen on the cheap by the tour operator to cut costs. Everyone on the tour was actually laughing at how surly the staff were- everyone couldn't wait to get out of there.
7. The rooms are big but the beds small, no carpeting.
8. Brush up on your Italian/ sign language as the desk staff can't speak English (to be fair, perhaps equal to my high school French in fluency)
9. No Rome cab drivers have ever heard of it because it is so far off the beaten path- bring a map and directions in Italian if you are forced to stay here.
10. This supposedly 4 star hotel couldn't compete with a Days Inn/Comfort Inn/Red Roof Inn/ Motel 6 in the US- don't go here unless you want to share funny stories years later of appallingly rude service that was so bad it was funny.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay October 2005
  • Member since October 10, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €92 (year-round)
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Hotel Capital Inn Address

Via C.Santarelli 96, 00133 Rome, Italy