My mother and I spent 4 nights at Residenza Canali in June. I was a little nervous, having read a few complaints about the service (particularly with regard to female guests), but we were extremely pleased with our experience. If you want a large, elegant hotel with lots of fuss and glamour, the Canali isn't for you. But if you are looking for a small, personal hotel where you are greeted with a smile and can enjoy a nice breakfast before setting out to explore Rome, this is the place. All the staff were very friendly and we enjoyed chatting with them. We didn't have any special requests or needs aside from arranging our airport transportation, which went very smoothly.
The hotel is in a gorgeous 18th-century villa just off of the lovely Via dei Coronari. We couldn't believe how close we were to Piazza Navona (which was very helpful when we ran out of money one night!). The only thing marking the hotel is a tiny label next to the doorbell, which you must ring in order to enter. The reception desk, up one flight of stairs, is manned 24 hours a day. It made us feel like we were staying in our own private villa! Our twin room on the 4th floor was quite small and a bit dim, but it was very clean, with nice furnishings and fabrics, a window looking out over the street, a large wardrobe with room for our 2 suitcases, a dressing table, A/C and a lovely tile bathroom. Our only complaint was that we really needed a second mirror in the bedroom - we politely suggested this when we left. We also mentioned that my mother had not been assisted with her bag up the 3 flights of stairs when we arrived, and the staff apologized for this oversight.
I have previously splurged for a Pantheon-view room at the Albergo del Senato, but for a reasonably-priced (we paid 185 Euro cash, which was a 20 Euro discount off the credit card price), high-quality room in the center of Rome, the Canali is an amazing find. I would definitely stay here again (and would try to get one of the top-floor rooms with private terrace!).
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