My wife and I had been looking forward for many years to seeing Rome. We had heard so much about the various sites. The Colluseum, the Vatican Museum and the Trevi Fountain. When my wife informed me she had booked a surprise break for us I was over the moon and counldn't wait to see the sights.

Our first experience of Rome was a taxi ride from the airport to our hotel which cost 55 Euros :-(

That aside on entering the Hotel Waldorf we were met at reception by what could best be described as an indifferent receptionist. I put it down to being tired after my journey and thought tomorrow is another day we are in Rome afterall!

My optimism proved ill founded. The room was dark and dreary and any thoughts of romance were quickly extinguished. We needed some drinking water in the room and when I went to the Hotel Bar I was greeted by the most arrogant young man you could imagine. After he embarrassed me, he 'sent' me with a ticket to reception which I then had to get stamped and return to him before I got my bottle of water :(

After my first night in bed I had bites on my legs from dear only knows what! There was not enough hot water to shave and merely a trickle of hot water out of the shower ... totally inadequate.

The breakfast at least was consistent with our experience thus far and they served tined fruit, can you imagine in a country which exports some of the most delicious fresh fruit in the world. The cheese and 'ham' if that is what it was, was almost inedible. Coffee undrinkable and tasted of water which had been passed through something unspeakable.

Once we left the Hotel however we were happy. Only my wife had to pay up front for it we would not have stayed one night there.

Don't spoil a trip of a lifetime by staying at the Waldorf, I can tell you now you will regret it.

If you don't want to be disappointed don't stay at this hotel.The hotel itself is situated on the outskirts of Rome although near a metro station.It is in need of refurbishment and current colour schemes are dark and depressing.Our room was navy blue and the shower in the morning was barely a trickle and not hot. The buffet breakfast served tinned fruit plus hams and cheese etc,the coffee was undrinkable. This hotel needs to come into the 21st century and provide customers with the type of service and accomodation they have paid for.Rome itself is a beautiful city,don't spoil it by staying in this hotel.

Ann
Ireland

Just returned from a week. Great location. Hotel staff is the best. Always there to help. Leave your room key at the desk when you leave, it is made of brass and very heavy. The room was cleaned everyday, fresh towels and linens. Continental "European" Breakfast included. If you go on a tour before breakfast is ready they will give you a boxed breakfast to take with you, just let them know the night before.
2 blocks from the metro (subway). That will take you everywhere. 5 Restaurants are within walking distance. Coffee bar one block away where you can get cappuccino for 1 euro just across from a grocery store.
The only set back is the room was very small but I only needed a place to sleep as I was there to see Roma. I had no problems with this hotel. I recommend it highly. I plan to go back to Rome next year to complete my site seeing and I would not stay anywhere else. Just remember this is a 3 star hotel in Italy, do not compare it to a 3 star hotel in America. It is a great place to stay.

We stayed for 2 long nights in early Sept. After taking a quick dislike to the unhelpful staff, whom were more happy to share attitude than assistance, we were horrified to spend the first night in a bed-bug infested room - (which crept into our luggage and now live in our house!) . The head manager changed our room only after a significant battle...standing in the lobby loudly saying things like "FULL OF BED BUGS" did he agree to move us. Too little too late, but worst of all, they put a new family in the room with the bed bugs! perhaps he just wanted to give them some fresh blood.

Other than that, the drinks are expensive, the breakfast poor and the hotel area shabby. Do yourself a favour, stay somewhere else and tell your friends.