I stayed in this hotel for 3 nites this july. The hotel itself is quite nice, good air-con, clean room (though not changing bedsheet every day), nice bathroom. But the service here is just terrible. I booked 2 rooms and were given 1 double room for i and my husband and 1 twin room for my mother and sister on different floors. As the construction site next to the hotel had its cribwork extended very close to the room window on the first floor, my mom feeled extremely unsecure so swap room with me. Thus we asked the staff if we could change for another double room on the next day. The guy there seem nice and polite and promised for the change and assured he would leave a message for the staff next day. We double check this when we left hotel in the morning and everything was fine. But when we got back, a lady manager Ms Tiziana Colucci's attitude was just terrible. She insisted that she never heard of anything nor see any message about our request, and that their rooms were fully booked so she could do nothing about that. When we told her we noticed her talking to 2 people searching for hotel saying 2 double rooms still available, she got annoyed and said whether they really have available rooms was another matter and her hotel never change room for customers because of these reasons. And also we didn't talk to her directly the day before(but she's not there?!) , so she's not responsible for the change. The funny thing is that she said she was the manager and the guy staff wasn't and had no right to say about changing room. But do they expect a customer to differentiate whether a staff have the responsibility of doing what? And is it expecting them to pass on a message among the staff so difficult? We said we would like to make a complaint and she said we have made advance payment to Hotels, so please complain to the agent, not her hotel! Interesting! Finally we never met the guy staff again and couldn't chase about the missing message. Actually not chaging room is not a big issue, but just the bad attitude of the staff can really ruin your stay.
When checking out, we asked that lady manager if we can have our passport copy back (they made copy of passports of every person staying when check in, i doubt it's a normal policy?) But the answer was really funny: "sorry, we have thrown away the copies already." She can explain it's hotel policy to keep the record, but 'throw them away" before customer checking out? what can i say, funny.
And our television got some sound problem and we notified the reception and they promised to take a look, but until we left, nothing happened.
About the location, though there's 246 bus stop outside, but isn't that reliable, we once decided to walk after waiting for 45 mins. And the bus is extremely crowded, even after 8pm.
Not recommended!!