i decided to stay in this hotel for the cheap offers i've found, once i got there and entered the room it smelled of dead animal i asked to change the room but they refused to give me another one then i asked to talk to the manager and after three days of hiding in the back office i manage to talk to him and guess what, he doesn't even speak english( unbelivable for a 4 star hotel) and when i asked again to change the room he told me that if i didn't like the room i could go somewhere else and that i'll never get a refund for that.

by the end of the day i'll never go back to hotel aureliano and i'll tell all my friends not to go there too and of course to all those people that'll read this review

I have used TripAdvisor on many occassions and have often read critical reviews with a bit of sceptism, surely it cannot have been that bad. Well this hotel is. Let me clarify, it is not so much the hotel but the staff, who for want of a better word are a nightmare, talk about unhelpful. On arrival we were given a room down by the carpark, requiring us to take the fire exit from reception to get there. The room was very small but clean and modern - no problem. However, on asking for a second key card we were told 'no' we can only issue one, really helpful if you are returning to your room at different times. But for me is was not so much the fact that we could not have more than one key, but that the reception staff almost enjoyed being unhelpful. As I was attending a wedding on the Saturday I asked on Thursday for an iron, only to be told that they were not allowed in the hotel. On asking for a laundrette, I was eventually given directions which were clearly wrong. The breakfast was poor. We made a phone call to Spain for 6 minutes on our last day, and on checking out were presented with a bill for 35 euros, on complaining we eventually got the bill down to 17 euros. We checked out at 11am but our flight was not until 6pm so we wanted to leave our bags somewhere safe, the only option was in the corridor. We then went and brought a sandwhich as the restaraunt was shut, on returning to the reception we were asked to not eat the sandwhich in the hotel and instead had to sit outside next to the main road until we had finished.
Honestly dont stay here.

I stayed in this hotel for 3 nites this july. The hotel itself is quite nice, good air-con, clean room (though not changing bedsheet every day), nice bathroom. But the service here is just terrible. I booked 2 rooms and were given 1 double room for i and my husband and 1 twin room for my mother and sister on different floors. As the construction site next to the hotel had its cribwork extended very close to the room window on the first floor, my mom feeled extremely unsecure so swap room with me. Thus we asked the staff if we could change for another double room on the next day. The guy there seem nice and polite and promised for the change and assured he would leave a message for the staff next day. We double check this when we left hotel in the morning and everything was fine. But when we got back, a lady manager Ms Tiziana Colucci's attitude was just terrible. She insisted that she never heard of anything nor see any message about our request, and that their rooms were fully booked so she could do nothing about that. When we told her we noticed her talking to 2 people searching for hotel saying 2 double rooms still available, she got annoyed and said whether they really have available rooms was another matter and her hotel never change room for customers because of these reasons. And also we didn't talk to her directly the day before(but she's not there?!) , so she's not responsible for the change. The funny thing is that she said she was the manager and the guy staff wasn't and had no right to say about changing room. But do they expect a customer to differentiate whether a staff have the responsibility of doing what? And is it expecting them to pass on a message among the staff so difficult? We said we would like to make a complaint and she said we have made advance payment to Hotels, so please complain to the agent, not her hotel! Interesting! Finally we never met the guy staff again and couldn't chase about the missing message. Actually not chaging room is not a big issue, but just the bad attitude of the staff can really ruin your stay.

When checking out, we asked that lady manager if we can have our passport copy back (they made copy of passports of every person staying when check in, i doubt it's a normal policy?) But the answer was really funny: "sorry, we have thrown away the copies already." She can explain it's hotel policy to keep the record, but 'throw them away" before customer checking out? what can i say, funny.

And our television got some sound problem and we notified the reception and they promised to take a look, but until we left, nothing happened.

About the location, though there's 246 bus stop outside, but isn't that reliable, we once decided to walk after waiting for 45 mins. And the bus is extremely crowded, even after 8pm.

Not recommended!!

I stayed at the Hotel Aureliano because I had to attend a conference nearby, but I see absolutely no reason why anyone who is not constrained by necessity should stay here.

Price? Unless you get a super discount rate, you can find something equal or better nearer the center of Rome. Location? It is in the outskirts of Rome, and you have a walk of about 10 minutes to the nearest metro station. The surroundings of the hotel are ugly and there is nothing worth seeing nearby. It's neither green nor urban. Amenities? The hotel has none: You get a room, a lobby, and a mediocre, charmless restaurant.

But the worst was the inflexible, bizarre policies they seem to have. First of all, they required a 30% deposit that they actually charge! So, if you stay three days, they will charge you for one day whether you cancel a week in advance or not. To make matters worse, upon check-in they asked me to pay the full bill for all three days, before I even put my luggage in my room!!! If you are not a frequent traveller, let me tell you: This is highly unusual. Normally, hotels may take your credit card details to secure the reservation, but they do not actually charge you before they have provided the service. Most times, there is no penalty if you cancel at least a day or two in advance of your stay. But not this hotel!!! I don't know who they think they are, treating guests like suspects who may not pay their bills. This is bizarre and unwarranted. Needless to say, I quickly made arrangements to stay at the Hotel Locarno in the heart of Rome. More expensive, but much better service, location, and with normal policies!