Cheap hotel next to Termini Station, ideal location for travelling around the city. You get a token for a local cafe to get your breakfast which consists of a cup of coffee or orange juice and a pastry. This hotel is very basic and I had read a couple of reviews
on it before I went. Being asked for payment on arrival before seeing the room, being asked to move to another hotel, not the Soggiorno Blu, obviously the other hotel(s) Hotel Planet being one of the hotels run by the same receptionist! So a delay in service at the desk. Internet is not free, you have to go to Hotel Planet to get access to the internet and it costs 5 Euros. The area is noisy and dirty and the rooms facing onto the "courtyard" are quieter but you have the bottles being emptied early in the morning and the waiters from nearby restaurants shouting at night! Your view consists of various makes of air conditioning fans!
My experience was as I expected however on my return home the treatment I received from the manager is explained below.
Economic should not reflect poor service and being asked to pay cash on arrival abruptly was off putting to start with but I had read on Trip Advisor this would happen, despite the hotel advertising they take cards. When the receptionist put my card through, I later found out since arriving home that it was to test the card and they deducted the price of the room and then added it back on however with the difference in exchange rates I am now £22 down. I have been assured by the hotel manager this will be put back onto my account within the next 15 days but the correspondence I have had from him, Fabio Alvisini, is the most arrogant, rude and abrasive I have ever come across. To treat your customers in the manner he has is quite unbelievable, I am flabbergasted! I would not recommend this hotel to anybody as the treatment of their customers is absolutely despicable. The hotel was clean enough but being on my honeymoon I wanted a double bed and got two single beds pushed together! We had to ask for clean towels after two days use also
I would not recommend this hotel to anybody. There are other cheap hotels in Rome which will give you far better service. Do not stay in SOGGIORNO BLU
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