This is the worst hotel we've ever stayed at with the most useless staff. It is run by Hotel Planet who own a handful of other hotels in Termini Station area and all are as useless as each other.

We arrived at Blu and were told we needed to move to the other building to complete check-in (they expect payment on arrival). When we settled into our room we realised we weren't in Blu at all but Hotel Rubino (the receptionist actually deceived us). The room itself was adequate and it had a phone but the bathroom was horrible. The toilet didn't have a seat and the shower was filthy. Furthermore we were too scared to turn on the heater for fear the inch-thick dust inside would catch fire. Before I complained I did a quick internet search and found that not only did Rubino have horrible reviews (whereas Blu's, at the time of booking at least, were adequate) but it had a special deal going for less than what we'd paid!

I complained and the next morning we were moved to Blu and put in a family room (which apparently was an upgrade). It was similar in style to Rubino without a phone but with an adequate bathroom. I also made several complaints to different staff about the first night spent in Rubino, requesting compensation but no-one had the decency to get back to me (nor did they even bother to leave a note for the management, they want your money and then couldn't care less how your stay is).

I strongly recommend against staying at any Hotel Planet hotel and if you do, make sure they put you in the hotel you book. If we were aware beforehand that this was run by the same people than run Hotel Rubino there is no way we would have stayed here.

Termini station area is quite nice though; there is a nearby internet cafe open until midnight, several places to eat and many shops at the station itself (as well as a decent police/security presence).

What a dump if you have the opportunity stay at the train station floor do it.The rooms at Blu are terrible.No phone, the beds are like sleeping on the old stone roads in Rome and the pillows are even worse.I was not expecting the Hilton but this was rubbish.The staff or lack there of are cranky and slow.If staying in Hotel Blu you must check in at Hotel Planet on the 5th floor and if you have luggage the elevator is tiny.Hell even a man with a average sized package will have trouble getting in and outta there.GO ELSEWHERE

I have just returned today from staying at this hotel and was pleasantly surprised. I booked it as funds were limited in an expensive city - I wanted somewhere close to transport links and easy to find and this was the ticket.

The area around the railway station seems to have been cleaned up from what people have told me, and I was really surprised how safe I felt and how clean it was. There were a few cafes close by too and small shops to buy drinks etc. The Terravision bus from Ciampiano airport stops 1 min walk away too.

The party consisted of my mum (60+), sister (40), myself (34) and nephew (9) so we were a mixed age group and we all loved the hotel's location. We all agreed that this was a basic hotel but it was clean, good location (so easy to find from the main station), the service was good and it was value for the money. At the end of the day don't expect luxury - you get clean bedding, towels, a basic working shower with hot water and a small breakfast at a cafe on the corner, but if you all need is a place to rest your head at the end of a busy day sightseeing, I would recommend it!

We were taken to a different building when we checked in. It was dirty, one of our rooms did not have a toilet, we were asked to pay upfront, the area was sketchy. Don't stay here.