This is the worst hotel we've ever stayed at with the most useless staff. It is run by Hotel Planet who own a handful of other hotels in Termini Station area and all are as useless as each other.
We arrived at Blu and were told we needed to move to the other building to complete check-in (they expect payment on arrival). When we settled into our room we realised we weren't in Blu at all but Hotel Rubino (the receptionist actually deceived us). The room itself was adequate and it had a phone but the bathroom was horrible. The toilet didn't have a seat and the shower was filthy. Furthermore we were too scared to turn on the heater for fear the inch-thick dust inside would catch fire. Before I complained I did a quick internet search and found that not only did Rubino have horrible reviews (whereas Blu's, at the time of booking at least, were adequate) but it had a special deal going for less than what we'd paid!
I complained and the next morning we were moved to Blu and put in a family room (which apparently was an upgrade). It was similar in style to Rubino without a phone but with an adequate bathroom. I also made several complaints to different staff about the first night spent in Rubino, requesting compensation but no-one had the decency to get back to me (nor did they even bother to leave a note for the management, they want your money and then couldn't care less how your stay is).
I strongly recommend against staying at any Hotel Planet hotel and if you do, make sure they put you in the hotel you book. If we were aware beforehand that this was run by the same people than run Hotel Rubino there is no way we would have stayed here.
Termini station area is quite nice though; there is a nearby internet cafe open until midnight, several places to eat and many shops at the station itself (as well as a decent police/security presence).
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