People who have complained about this hotel should have upgraded i.e paid more if they expected a grand hotel. It was clean, cheap, ideally located for the bus, train, metro. Loads of really good cheap restaurants within 5 mins walking. Don't buy wine at restaurants though, way overpriced. was charged £17 for a bottle that I could get for £2 in their supermarket. Hotel staff very friendly and helpful, we didn't have right plug adapter when we arrived and hotel owner lent us hers until we bought one. And that was after we managed to fuse the lights twice within 10 mins of arriving. She wasn't angry at all. We stayed 8 nights and to be honest, you only sleep there so the size of the rooms didn't really matter. I'm glad I didn't see previous reveiws before I booked it as it might of changed my mind about booking it. People should make their own minds up and there are some people out there who complain about anything. We really enjoyed our stay and though we probably won't visit Rome again (as we saw everything we wanted to see - my feet can bear witness to that), if we did, I would stay at this hotel again. It gets the thumbs up from me. Another tip I would give is - don't book a taxi from airport to hotel. Cost us 60 euros (for 3 of us). The bus shuttle departs approx. every 30 mins and costs 6 euros each.

arrived at 9pm. only to be told room would't be ready for 3 hours. eventually moved us to another dump. same happened on the second night. so we found another hotel. staff are awful. a dump is too good a name for the hotel. honestly i'd say rooms are ***let by the hour *** going by people downstairs

Avoid this dump if possible! Only good thing about this "hotel" is its location near the Termini.

I booked a room with the Viennese two months in advance. I knew their reputation was a bit dodgy due to a previous review but I couldn't find anywhere else available at a similar price. So I checked and double checked with them my arrangements, then turned up on the day and they did not have a room for us. I showed them our exchange of e-mails, showing the confirmation and re-confirmation but it seems they had let our room to someone else. I couldn't believe it! The place looked a dump, dark and dingy. She told us to go and have some lunch and she would find us a room in another hotel within an hour. We went for lunch, but we were so furious and had no idea what sort of room she would sort out for us so we found our own hotel. We returned to the Viennese to pick up our luggage and explained we had found our own hotel elsewhere. She was very cross with us and threatened to debit my credit card for the amount - the cheek of it! So I had to phone my bank in England and cancel my credit card so she couldn't debit it. Do not go to this hotel! We managed to find a lovely hotel nearby which was the same price but far far nicer.