For the high rating we we a bit disappointed. The staff were a bit unpredictable. Of the 3 clerks one was exceptional, one was helpful, and one was a bit rude and even ignored us on 2 different occasions. The hotel and rooms were very clean and comfortable. Our main problem though was the shower. It was some type of fancy Jacuzzi shower, the problem was the size. You could barely turn around in it.

What a gem of a Hotel is Raffaello. My wife and I on our first trip to Rome wanted somewhere close to all sights and we certainly (with the help of Trip advisor) selected the right one. As suggested we requested one of the top floor rooms with a terrace and were lucky to be given Room 503. Huge, spotlessly clean and with our very own garden terrace. Very comfortable bed and lots of wardrobe space. Large clean bathroom. Nothing was too much trouble for any of the friendly staff right through from reception to breakfast staff and room cleaners. Breakfast was extremely good. Our days were spent walking Rome and returning late afternoon for drinks and nibbles on our terrace before heading out of a night. We will be returning to this hotel without doubt.

Second Stay at Hotel Raffaello. Booked two rooms. Stayed one night prior to flying home. The Hotel is within walking distance of Termini and Coliseum. Walking to other Sights such as Trevi Fountain possible but a little long. Regardless, easy transportation to all sights. Most importantly, hotel provided excellent service. Manager was very accomodating in correcting for an error I made in booking dates. Bathroom in one room was a little tight. But it was clean and functional. Would definitely recommend hotel to friends and family.

After much research, we selected the Raffaello Hotel based on photos, close proximity to attractions and price. We were not disappointed. The rooms are charming - a few with a balcony for a lovely cocktail before dinner. Only complaint was that shower in our room was laughable -- looked like a cylindrical tube and barely accommodated one person. Hotel elevator said it could accommodate 3 people or maybe 1 person and 2 pieces of luggage.

Breakfasts were wonderful -- deliciousl hard rolls, danish, filled pastries, pound cake, fresh fruit, assortment of juices, eggs, selection of cold cuts and cheeses, cereal, yogurt plus plenty of coffee or tea.

Staff was extremely pleasant and helpful recommending 2-3 great restaurants in walking distance. They also assisted us in obtaining transportation from the hotel to the pier for a cruise departure (about 1+hour driving time).

If arriving by train from Airport to the Termini, you will need to take a quick cab ride as you will not be able to manage luggage over cobblestone streets unless you only have 1 piece of luggage. Do negotiate with drivers though since there can be a difference in price.

Also, if you will be in Rome for at least 3 days, consider investing in a Roma Pass that can be purchased at a nearby tabacco shop for 23 euros. You can travel on all trains or buses for 72 hours and it will pay for itself with free admission to the Colosseum bypassing the huge lines plus reduced admission to other attractions.