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“Pleasant and easy stay” 5 of 5 stars
Review of Raffaello Hotel

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Raffaello Hotel
3.0 of 5 Hotel   |   Via Urbana 3 / 5, 00184 Rome, Italy   |  
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Ranked #64 of 1,263 Hotels in Rome
Peregian Beach
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Pleasant and easy stay”
5 of 5 stars Reviewed October 6, 2012

This well located and sweet hotel was an easy walk from most of the major sights. We were upgraded on arrival to a beautiful room with a rooftop deck and some views of Rome which made the stay even more special. It was quiet, the room was spacious and very clean. The bathroom was a bit tight for room, but apart from that the stay was excellant. I loved the breakfast room which was cheerful with the food on offer being good quality and plentiful. It seemed nothing was too much trouble for the truly friendly and helpful staff. I would stay there again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, October 10, 2012
Dear guest,

We are glad you enjoyed your staying with us. Our guests' gratification is our main purpose, we do our job with pleasure, so we can only be happy when receiving reviews like yours.

Our main priority is keeping our guests satisfied and pleased, that is why we are continuously trying to outgrow ourselves, by implemeting new services, like The Pillow Menu (a selection of firmer or softer pillows), or the concierge service.
We are looking forward for you as a guest, again.
Until then,
Best wishes.
Elena, concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,706 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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South Portland, Maine
Top Contributor
194 reviews 194 reviews
50 hotel reviews
Reviews in 63 cities Reviews in 63 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed October 5, 2012

The best part of this hotel is the location and the staff. Location: we were any easy 10 minute walk to the Colosseum, 20 minutes to the Spanish Steps/Trevi Fountain, 20 minutes to Trastevere , 25 to the Sistine Chapel and truly walking Rome is the way to enjoy all it has to offer (we felt safe where ever we went). The Termini station 7-8 minute easy walk! Staff: When we checked in they were dismayed to see it was my daughter and I and I had booked a double room instead of a room with 2 beds - huge difference in room size! They moved us night two from a very small room to one double the size without us asking! The front desk helped was always available to help us with any questions asked. Breakfast was great - just make sure if you have an early tour you ask before grabbing that croissant to go :). I highly recommend!

Room Tip: Double room means - one bed and a smallish room! Make sure you book at least 2 twin beds to get a bi...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, October 6, 2012
Dear Rhonda,

Thank you for spending some of your precious time writing such a wonderful review. We remind all Tripadvisor users they have a special discount.
We are so glad your staying here was so beautiful and serene, because this is our major purpose, we just love our job! :)
We hope to have an even greater impact on you the next time you will be our guest.
Until then,
Warmest regards,

Elena, concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 5, 2012

Perfect location, near to main station and bus and metro routes, but also quiet as it is just off the main route. Efficient and friendly staff. Rooms are well decorated, spacious and clean. Complimentary slippers and even a pillow menu - you can chose your grade of pillow. Excellent breakfast. And all this at an great price. There is currently a special on if you book online using the Tripadvisor discount code! Highly recommended.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, October 6, 2012
Dear Mark,

Thank you for such an enthusiastic review!! It can only mean we have done our job right, and that is what we care for the most!
We have at heart our clients' gratification and satisfaction, that is why we are continuously trying to outgrow ourselves, by implementing new services,or improving the ones we offer already.
We hope we will have you back soon, and maybe make an even better impression this time. :)

Until then,

Warm regards,

Elena, concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 4, 2012

Raffaello hotel is convieniently located in walking distance of all the major sites of Rome. Otherwise the metro is nearby. The hotel is of a very high standard throughout and the staff are excellent - efficient and friendly. The rooms are decorated to very high standard and the cleanliness is noticeably good. Recommended

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, October 5, 2012
Dear guest,

Thank you for the wonderful review. We would like to remind the Tripadvisor users they have a special discount.
We do our job with passion and commitment, and we can only be happy and gratified when we learn about ur guest's satisfaction.We are continuously trying to outgrow ourselves, that is why we implemeted a concierge service, in order to offer our guests the best.
Hoping to have you soon as a guest again,

Best wishes,

Elena, concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 3, 2012

Rafaello it is one of my favorite hotels in Rome as it has couple of basic features:

- location: 7 - 8 minutes from Termini Station, easy to reach main city sights, by walking or subway, near to very good restaurants (Tema, for example, one of the best in Rome)
- friendly staff
- clean, quite and safe
- good breakfast

In a word, Perfect!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Guest Relations Manager at Raffaello Hotel, responded to this review, October 4, 2012
Dear guest,

Thank you for such a wonderful review, we remind you all Tripadvisor users have a special discount.
Our main priority is to keep our clients gratified, that is why our staff will always be accommodating and available, our breakfast will only have a variety of good quality products, and we will continue on trying to satisfy all our clients' requests, as much as we can, because we do our job with passion.
We hope to have you again as a guest. Until then,
Warm regards,

Elena, concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 1, 2012

For our first trip to Rome, we were glad that we found the Raffaello. We spent three nights there, managing to rise for the very decent buffet breakfast twice. There is no restaurant but as there are plenty of options nearby including Ristorante Tema (see review) it's no big negative. Raffaello is excellently located about a 10 minute walk from Termini, easy walking distance of just about every major attraction (with maybe the exception of the Vatican city).

Our room was very clean, the blackout curtains were incredibly effective and the double glazing was just about strong enough to deaden the noise of the local bin collection at 12.30 am. Ah, those crazy Italians. We had a good night's sleep every night, no noise from neighbouring rooms. The bathroom was excellent apart from my major bugbear (this is where you lose a point, Raffaello!) - no bath, just a shower, which was admittedly the most high tech shower I've ever used.

The bed and pillows were pretty hard, but there is a pillow menu, if you want soft ones.

Staff were always courteous and mostly friendly. Wifi was available, if patchy (the login process is annoying and repetitive).

I'm sure we could have found perfection if we had spent long looking, but the Raffello comes pretty close.

Room Tip: 404 was facing the road, high enough to avoid most traffic noise.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, October 2, 2012
Dear guest,
We would like to express all our gratitude for having received such an enthousiastic review from you, and we would like to remind all Tripadvisor users they have a special discount!
We are really glad to know that all our efforts of making the best for our clients are noticed and repaid.
We are sorry to hear about the shower inconvenient,but the showers are a little bit smaller due to their hydro massage feature. We would like to remind You could specify when reserving a room You would like having a bathtub bathroom.
The hotel is set on a building dated 19th century, so the thick walls can seldom create problems with the wi-fi connection, but sometimes there can be a price to pay for being able to live (even if it is just for several days, or nights... ) in such a beautiful place, in the middle of Rome...


We hope to have You back soon at Hotel Raffaelo, this time maybe with a bathtub bathroom... :)

Kindest regards,


Elena, concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 1, 2012

We have just visited this Hotel in August 2012, we stayed in room 512 which was the very top floor of this hotel. The lift is very tiny only room for 2 people & suitcase & it makes a rattling noise as if it's going to break down at any minute (which thankfully never happened whilst we were there). However the room was really nicely furnished, wish the fridge had been slightly bigger though as when we were there the temp in Rome most days was 34 degrees. Bathroom was ok nice little complimentary shower products, must say using the shower is a bit of a shock to the system but once adjusted it was quite refreshing though very small. Also had complimentary slippers which was nice.The aircon was a very welcome addition in the room & didn't cost either. View from our balcony not very impressive but better than not having balcony at all. Breakfast wasn't anything spectacular being continental but you could get something which resembled scrambled eggs, the staff were all very nice & welcoming be it the reception staff, cleaning staff or waitresses. We visited all the major sites we could in the 4 nights we were there from spanish steps,trevi fountain, colosseum, capitoline museum & Roman Forum,Piazza Navona, Pantheon & The Vatican. just a word of caution if you plan to eat or drink anything near any of the tourist sites expect to pay a lot more than if you go a couple of blocks away. Rome is a fantastic city & we are please we had a chance to visit , the airport Fiumicino is a bit hard to navigate round though but that's a different story. Don't pay anymore than 8- 10 euro's for taxi to the hotel & my tip would be to take one of the cards with the hotel details on to show the taxi drivers as most plead ignorance & take you on a wild goose chase of Rome. Also be very wary of the people dressed as Roman Gladiators they try to get you to take their pictures with you in them & then charge you for it, just keep walking if anyone approaches you is my advise. Also the street sellers can be a nuisance selling everything from hats, parasols, water, wooden bowls,bags etc. Around Rome there are some lovely fountains from which you can drink from lovely & cold & no charge!

Room Tip: Ask for high floor
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, October 3, 2012
Dear guest,

Thank you for spending some of your precious time writing your impression about us.
Our hotel is set on a 19th century building, and that age's specific style has been preserved and maintained not only aesthetically, but also from a technical and a safety point of view, never have we had any sort of unpleasant accidents, thank God!

The narrow cobblestones Roman streets are part of the eternal city's charm and uniqueness, especially downtown, where Rome breaths history through all its fountains, buildings and streets.

We hope we will have the chance of having you as a guest as soon as possible.

Warm wishes,
Elena , concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffaello Hotel

Address: Via Urbana 3 / 5, 00184 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #64 of 1,263 Hotels in Rome
Price Range (Based on Average Rates): $
Hotel Class:3 star — Raffaello Hotel 3*
Number of rooms: 36
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