Our Valentines’ treat began really well with excellent flights courtesy of KLM which began from Leeds-Bradford Airport, changed at Amsterdam and finally on to Rome where we landed at 9.30pm. Our taxi pick-up was waiting, as arranged with our names on a board, and we were transferred to our hotel, the Giorgi.
As we were checking in it became apparent that things had now gone incredibly wrong.
The night receptionist, who was very helpful in informing us about places to go and things to see, told us that we had been booked in to two single rooms. We told him that we had booked a double room (why would a married couple celebrating Valentines Day in Rome want single rooms?)
He told us that he could not supply us with a double room that evening and we would have to spend Valentines night in single rooms. He would sort it out in the morning.
We went tour rooms which were 16m apart and began carrying clothes from room to room because we had only taken one suitcase.
We awoke very early the next morning and asked about changing to a double room for the remainder of our stay. We were told it would be impossible to change rooms because the hotel was full. We would be able to change for our 3rd night.
We telephoned Expedia, who promised to follow the matter up straight away and telephone back. They did not sort out the problem, nor did they phone back.
On our third day we again asked to change rooms. The reception chap again said it was impossible because the hotel was full. My wife lost her temper at this, explained that our luggage had not been unpacked for three days because we were waiting for a room swap. At this point, and probably because of all of the broken promises, the receptionist said that he would give us a double room. He gave us the keys to a room that had just been vacated and told us we could move our case into the room.
The room was lovely but the incompetence of the receptionists at the Georgi Hotel had spoilt our break.
Rome is incredible. Don’t spoil YOUR visit by staying at the Hotel Giorgi.
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